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All Journal JPP Jurnal Kesehatan Poltekkes Palembang Jurnal of Community Health Development (JCHD)
Primasari, Renata
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Biochemistry, Genetics & Molecular Biology Dentistry Education Environmental Science Health Professions Immunology & microbiology Medicine & Pharmacology Nursing Physics Public Health Veterinary

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Journal : Jurnal of Community Health Development (JCHD)

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Survei Survei Kepuasan Pelanggan Tentang Mutu Dan Kualitas Pelayanan Donor Darah Di Unit Tranfusi Darah PMI Kota Surabaya Tahun 2019 Cahyadi, Rachmad; Primasari, Renata; Samsulhadi, Wiwid
Jurnal of Community Health Development Vol 3 No 2 (2022): Journal Of Community Health Development terbitan bulan Juli 2022
Publisher : Universitas Jenderal Soedirman, Jurusan Keperawatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (609.775 KB) | DOI: 10.20884/1.jchd.2022.3.2.4803

Abstract

Abstrak Pemerintah berupaya meningkatkan kualitas pelayanan kesehatan demi tercapainya harapan dan tuntutan publik. Upaya tersebut dilakukan secara menyeluruh dan berkelanjutan. Untuk itu diperlukan evaluasi terhadap penyelenggaraan pelayanan yang telah dilakukan. Salah satu cara untuk memperoleh hasil evaluasi adalah dengan meminta penilaian publik terhadap kualitas pelayanan melalui survei kepuasan pelanggan / masyarakat. Diharapkan setelah dilakukannya evaluasi dengan melalui terlaksananya survei kepuasan pelanggan terhadap para pedonor maupun calon pedonor di UTD PMI Kota Surabaya dapat terwujudnya pelayanan kesehatan yang baik, ramah, nyaman dan sesuai standar operasional prosedur. Survei kepuasan pelanggan ini juga sangat diperlukan untuk mengetahui apakah masih ada kekurangan atau kesalahan yang terjadi terhadap layanan kesehatan di UTD PMI Kota Surabaya Kata Kunci : UTD PMI Kota Surabaya, Survei, Kepuasan Pelanggan Abstract The government seeks to improve the quality of health services in order to achieve public expectations and demands. These efforts are carried out comprehensively and continuously. For this reason, it is necessary to evaluate the implementation of services that have been carried out. One way to obtain evaluation results is to request a public assessment of service quality through customer/community satisfaction surveys. It is hoped that after the evaluation through the implementation of a customer satisfaction survey for donors and prospective donors at UTD PMI Surabaya City, good, friendly, comfortable health services and according to standard operating procedures are expected. This customer satisfaction survey is also very necessary to find out whether there are still deficiencies or errors that occur in health services at UTD PMI Surabaya Keywords: UTD PMI Surabaya City, Survey, Customer Satisfaction
Sosialisasi Sosialisasi Dan Edukasi Tentang Donor Rhesus Negatif Di Unit Tranfusi Darah PMI Kota Surabaya Tahun 2020 Dhana Reswari, Putu Ayu; Amalia, Yustisia; Primasari, Renata
Jurnal of Community Health Development Vol 3 No 2 (2022): Journal Of Community Health Development terbitan bulan Juli 2022
Publisher : Universitas Jenderal Soedirman, Jurusan Keperawatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (602.002 KB) | DOI: 10.20884/1.jchd.2022.3.2.4806

Abstract

Abstrak Golongan darah tidak hanya dapat dibedakan menjadi A, B, AB, atau O menurut sistem ABO, tetapi juga melalui sistem faktor Rhesus (Rh). Komponen ini diperiksa dalam pemeriksaan golongan darah. Faktor rhesus dilihat dari keberadaan protein bawaan pada sel darah merah. Meskipun populasi rhesus negatif secara keseluruhan didominasi oleh orang-orang Kaukasia, rhesus negatif juga ditemukan di orang-orang Asia, tak terkecuali Indonesia. Menurut Badan Pusat Statistik (BPS), pada tahun 2010 populasi rhesus negatif di Indonesia tidak mencapai angka 1 % (sekitar 1,2 juta orang). Secara alami, gen pembawa rhesus negatif bersifat resesif, sedangkan rhesus positif bersifat dominan maka jumlah orang dengan rhesus negatif menjadi lebih sedikit. Pengabdian Masyarakat ini bekerja sama dengan Unit Tranfusi Darah (UTD) PMI Kota Surabaya dalam bentuk Sosialisasi dan Edukasi Tentang Donor Rhesus Negatif Di PMI Kota Surabaya agar warga masyarakat awam pun mengerti bahwa golongan darah tidak hanya A,B,AB dan O tetapi juga ada rhesus terutama tentang rhesus negatif. Kata Kunci : Rhesus Negatif, Golongan darah, ABO Abstract Blood types can not only be distinguished into A, B, AB, or O according to the ABO system, but also through the Rhesus (Rh) factor system. This component is examined in the blood group examination. The rhesus factor is seen from the presence of an innate protein in red blood cells. Although the overall rhesus negative population is dominated by Caucasians, rhesus negative people are also found in Asian people, including Indonesia. According to the Central Statistics Agency (BPS), in 2010 the rhesus negative population in Indonesia did not reach 1% (about 1.2 million people). Naturally, the gene carrying rhesus negative is recessive, while rhesus positive is dominant, so the number of people with rhesus negative becomes less. This Community Service collaborates with the Blood Transfusion Unit (UTD) of PMI Surabaya City in the form of Socialization and Education About Rhesus Negative Donors at PMI Surabaya City so that ordinary people understand that blood types are not only A, B, AB and O but there is also Rhesus especially about rhesus negative. Keywords: Rhesus Negative, Blood type, ABO
Co-Authors Amalia, Yustisia Cahyadi, Rachmad Dhana Reswari, Putu Ayu Permata P., Thania Erviandita Samsulhadi, Wiwid Widuri, Sasi