Article Per Year (5 Year)
p-Index From 2019 - 2024
0.408
P-Index
This Author published in this journals
All Journal Cendekia: Jurnal Pendidikan dan Pembelajaran
Basrowi
Unknown Affiliation
Education Languange, Linguistic, Communication & Media

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search
Journal : Cendekia: Jurnal Pendidikan dan Pembelajaran

 1 
Patient Loyalty in the Digital Age: Literature Study of Digital Services and Digital System Security Wahyu Wiguna; Eva muti'ah; Basrowi
Cendekia: Jurnal Pendidikan dan Pembelajaran Vol. 17 No. 1 (2023): April
Publisher : Center of Language and Cultural Studies

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30957/cendekia.v17i1.820

Abstract

In today's digital era, many things are done through the use of technology such as the use of the internet, online-based services and so on. Health services are no exception, customers always want fast, responsive and easy-to-reach services, so digital services are loved by the public. The level of speed of service, quality of service and safety in service are the main things desired by customers to achieve a level of patient satisfaction that encourages patient loyalty. The purpose of this study was to determine the factors that influence patient loyalty in terms of digital service quality and digital system security to achieve patient satisfaction. The method used is literature by reviewing various latest literature materials starting from journals, books, proceedings, and various sources both online and offline. To improve the quality of the results of the study, focus group discussions were also conducted to obtain various inputs, corrections and various suggestions from the FGD participants. The results of the analysis based on theoretical studies can be concluded that, factors that influence patient loyalty include digital service quality, and digital system security. The novelty of this research is that it is able to show theoretically that patient loyalty can be directly influenced by the quality of digital services and the security of digital systems both directly and through patient satisfaction.
Pengaruh Kepribadian Proaktif dan Berbagi Pengetahuan terhadap Perubahan Sosial dan Implikasinya pada Kinerja Guru SD Swasta di Kota Serang Agus Syabarrudin; susilawati; eva mutiah; basrowi
Cendekia: Jurnal Pendidikan dan Pembelajaran Vol. 17 No. 1 (2023): April
Publisher : Center of Language and Cultural Studies

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30957/cendekia.v17i1.842

Abstract

The progress of education is closely related to the process of delivering information and knowledge to students optimally and how the supporting components in it can work properly. One important component in teaching and learning is teacher performance. The teacher is the key to the implementation of the teaching and learning process and the success of achieving learning outcomes in the school environment. For this reason, teacher performance needs to be improved to be able to motivate students in achieving maximum learning outcomes and to pay attention to the supporting factors for improving teacher performance so that the teaching and learning process can be carried out properly.The purpose of this study was to analyze the influence of proactive personality and knowledge sharing on social change and the implications for the performance of private elementary school teachers in Serang. The method used is quantitative, with a survey approach. Data collection techniques used questionnaires compiled by researchers based on the dimensions and indicators put forward by previous experts. The scale used is a Likert scale with five alternative answers. Based on the results of the analysis, it can be concluded that there is a significant influence between proactive personality and knowledge sharing on social change during a pandemic and the implications for teacher performance.
Co-Authors Agus Syabarrudin Eva muti'ah eva mutiah susilawati Wahyu Wiguna