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All Journal Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Jurnal Bisnis Terapan Dinasti International Journal of Management Science Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Digital Bisnis: Jurnal Publikasi Ilmu Manajemen Dan E-commerce Jurnal Penelitian Ekonomi Manajemen dan Bisnis Maeswara: Jurnal Riset Ilmu Manajemen dan Kewirausahaan Jurnal Ilmiah Ekonomi dan Manajemen Menawan : Jurnal Riset dan Publikasi Ilmu Ekonomi Santri : Jurnal Ekonomi dan Keuangan Islam JURNAL RUMPUN MANAJEMEN DAN EKONOMI
Sugeng Suroso
Unknown Affiliation
Religion Chemistry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Mathematics Social Sciences Other

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Journal : Dinasti International Journal of Economics, Finance

 1 
Analysis of Factors Affecting Outpatient Loyalty at Ananda Bekasi Hospital with Satisfaction as an Intervening Variable Nugroho, Fathoni; John EH J. FoEh; Sugeng Suroso
Dinasti International Journal of Economics, Finance & Accounting Vol. 4 No. 1 (2023): Dinasti International Journal of Economics, Finance & Accounting (March-April 2
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v4i1.1742

Abstract

This study aims to examine the factors that influence outpatient loyalty at Ananda Bekasi Hospital with satisfaction as an intervening variable. The method used in this study is a quantitative method using a causal research survey approach. This research was conducted at Ananda Bekasi Hospital with a total sample of 257 outpatients from an average patient population per month of 5,000 people served by outpatient services. The data analysis technique in this study used the Structural Equation Modeling - Partial Least Square (SEM-PLS) method with the help of the SMART PLS 4.0 Application and the SPSS Version 25 Application to carry out research data analysis. In this study, instrument testing was carried out by conducting validity tests, reliability tests, outer models, inner models and hypothesis testing.
Co-Authors Ade Onny Siagian Adler Haymans Manurung Christian, Yonathan Ery Teguh Prasetyo Faroman Syarief Gunawan, Rian John EH J. FoEh Muhammad Faizal Rizky N.Titi Rahmah Nanda Hanifah Putri Novia Ardhana Novita Syahidah Sari Nugroho, Fathoni Nur Kamilah Aprilia Teresia Febrianti Kewa Tiara Pricilia Tri Widyastuti Untari, Dhian Tyas Yulia Dharmayanti