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All Journal Jurnal Ilmiah METHONOMI Journal of Global Business and Management Review Toba: Journal of Tourism, Hospitality, and Destination Jurnal Hukum, Politik dan Ilmu Sosial (JHPIS) Ardhi: Jurnal Pengabdian dalam Negri Serat Acitya
Merry Moy Mita
Universitas Imelda Medan
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

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Journal : Toba: Journal of Tourism, Hospitality, and Destination

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Pengaruh Daya Tarik Wisata dan Fasilitas layanan Terhadap Kepuasan Wisatawan Di Wisata Pamah View, Kabupaten Langkat Supriadi Siagian; Merry Moy Mita
TOBA: Journal of Tourism, Hospitality and Destination Vol. 1 No. 2 (2022): Mei 2022
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (567.145 KB) | DOI: 10.55123/toba.v1i2.564

Abstract

This study aims to determine the effect of tourist attraction and service facilities on tourist satisfaction in Pamah View tourism, Langkat district. The population in this study were all people who came to travel to Pamah View, Langkat district. In this study, data were collected through a questionnaire method for 95 respondents who were obtained using random sampling technique. The type of data in this study is quantitative data analysis, quantitative analysis includes validity and reliability tests, classical assumption test, hypothesis testing through F test and t test and analysis of the coefficient of determination (R2). The data analysis technique used is multiple linear regression analysis using the SPSS Version 21 application. The results show that Attractiveness (X1) and Service Facilities (X2) simultaneously significantly influence tourist satisfaction in Pamah View tourism, Langkat district. Therefore, it is necessary to renew the form of tourism so that it has an attraction for tourists and also improves service facilities must be packaged and run properly in increasing tourist satisfaction in Pamah View tourism, Langkat district.
Analisis Tingkat Kepuasan Wisatawan Terhadap Pelayanan Pemandu Wisata di PT. Pacto Tour Travel and Mice Medan Yosi Septrix Sipayung; Merry Moy Mita; Siti Alia Hairiyani Maliki
TOBA: Journal of Tourism, Hospitality and Destination Vol. 1 No. 4 (2022): November 2022
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/toba.v1i4.1684

Abstract

This study aims to determine the level of tourist satisfaction in using the services of a large tour guide by PT. Pacto Tour Travel and MICE Medan. This study uses qualitative research, data collection techniques of observation, interviews, and documentation. The population of this study collected 250 respondents and took samples using a purpose sampling technique, because the sampling of population members was carried out by utilizing tourists who were on vacation in the tourist attraction area of 25 tourists. The data analysis technique used is data reduction, data presentation and leveraging conclusions. The results showed that the services provided by PT. Pacto Tour Travel and MICE In this study, namely tangible evidence (Tangibles), Reliability, Assurance, Responsiveness, Empathy, and satisfaction can be felt very comfortable by tourists in using the services of PT. Pacto Tour Travel and MICE Medan. The comfort felt by tourists is good because tourist guides can provide a positive response for tourists who come to North Sumatra both locally and abroad and are also quite friendly tour guides.
Co-Authors Angelia Putriana Apriliani Lase Chairiza Azmi Nerys Lourensius L. T Richard Djiko Sabam Syahputra Manurung Siti Aisyah Siti Alia Hairiyani Maliki Supriadi Siagian Supriadi Siagian Yerniman Gulo Yosi Septrix Sipayung