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All Journal Jurnal Ilmiah METHONOMI Journal of Global Business and Management Review Toba: Journal of Tourism, Hospitality, and Destination Jurnal Hukum, Politik dan Ilmu Sosial (JHPIS) Ardhi: Jurnal Pengabdian dalam Negri Serat Acitya
Merry Moy Mita
Universitas Imelda Medan
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

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Journal : Serat Acitya

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Analisis Kepuasan Pasien BPJS Kelas III Terhadap Pelayanan Rawat Inap Di RSU Haji Medan Merry Moy Mita
Serat Acitya Vol. 11 No. 1 (2022): April: Jurnal Ilmiah Serat Acitya
Publisher : Universitas 17 Agustus 1945

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/sa.v11i1.1051

Abstract

RSU Haji Medan is one of the hospitals in North Sumatra Province that is still experiencing problems with service quality. Health services for patients at RSU Haji Medan are still facing problems with limited consultation time with doctors, unsatisfactory drug services, inappropriate doctor visit schedules, uncomfortable wards, and nurses who are not friendly to patients. This research is a survey with a quantitative descriptive approach that aims to explain the effect of service quality on inpatient satisfaction at RSU Haji Medan. The population in this study were JKN inpatients at RSU Haji Medan, with a sample size of 50 people. Data were obtained through interviews using a questionnaire and analyzed using univariate and bivariate analysis. The results showed that the quality of service as measured through the aspects of physical evidence, responsiveness, reliability, assurance, and empathy affects the satisfaction of inpatients at RSU Haji Medan. It is suggested to RSU Haji Medan to improve the quality of service to patients by paying attention to the dimensions of service quality so as to increase patient satisfaction, The reliability dimension needs special attention because it is the most dominant aspect that influences patient satisfaction.
Pengaruh Rekrutment Pegawai, Pelatihan Karyawan Terhadap Kinerja Karyawan Pada UKM (Studi Kasus Rumah Makan Kebun Pondok Punokawan, Binjai) Merry Moy Mita
Serat Acitya Vol. 11 No. 2 (2022): Oktober: Jurnal Ilmiah Serat Acitya
Publisher : Universitas 17 Agustus 1945

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/sa.v11i2.1053

Abstract

The process of finding employees, or what is often called employee recruitment, is an important concern for employers. Recruitment is carried out with the hope of getting employees with the required classification. After the recruitment process is carried out, it is necessary to conduct training for new employees according to their job title. The training was conducted to equip employees to be more creative and able to provide excellent service to visitors. Training is one of the efforts to achieve the service standards that have been set in the business. The population and sample of this study were all 37 employees at RIC, with the data collection method in this study being a questionnaire that will be distributed to employees. The list of questions on the research questionnaire uses a Likert scale. The data analysis method uses descriptive qualitative analysis, namely by distributing questionnaires to respondents to solve the problems to be studied, and quantitative analysis is carried out by processing the data using the SPSS version 23 software tool. From the results of the study, it can be concluded that there is a significant influence between recruitment and training on employee performance at Coffee Idea House. This means that business people must pay attention to a good recruitment process and intense training to improve employee performance.
Co-Authors Angelia Putriana Apriliani Lase Chairiza Azmi Nerys Lourensius L. T Richard Djiko Sabam Syahputra Manurung Siti Aisyah Siti Alia Hairiyani Maliki Supriadi Siagian Supriadi Siagian Yerniman Gulo Yosi Septrix Sipayung