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All Journal Jurnal Manajemen dan Kewirausahaan (JMDK) Daya Saing : Jurnal Ilmu Manajemen Jurnal Dinamika Pengabdian (JDP) Jurnal Ilmiah Ekonomi dan Bisnis Jurnal Ilmiah Ekonomi Islam Jurnal Inovasi Bisnis (Inovbiz) Dinamisia: Jurnal Pengabdian Kepada Masyarakat Jurnal Abdimas PHB : Jurnal Pengabdian Masyarakat Progresif Humanis Brainstorming Diklat Review : Jurnal manajemen pendidikan dan pelatihan Madani : Indonesian Journal of Civil Society Jurnal Abdimas Bina Bangsa Jurnal Economica: Media Komunikasi ISEI Riau
Afvan Aquino
Fakultas Ekonomi Universitas Lancang Kuning
Humanities Automotive Engineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Mathematics Mechanical Engineering Public Health Social Sciences Other

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Journal : Jurnal Ilmiah Ekonomi dan Bisnis

 1 
TINGKAT KEPUASAN MAHASISWA TERHADAP KUALITAS PELAYANAN PADA BAGIAN ADMINISTRASI DAN KEUANGAN FAKULTAS EKONOMI UNIVERSITAS LANCANG KUNING PEKANBARU wita dwika listihana; nurhayani lubis; afvan aquino
Jurnal Ilmiah Ekonomi Dan Bisnis Vol. 14 No. 2 (2017)
Publisher : Universitas Lancang Kuning

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31849/jieb.v14i2.888

Abstract

Abstract: Student satisfaction on the quality of service on the administration and finance Faculty of Economics, University of Lancang Kuning Pekanbaru (UNILAK) become a concern. Through survey research method and sample of this study amounted to 342 respondents from the number of students of the Faculty of Economics UNILAK calculated from the third semester, V, and VII by using stratified random sampling technique and data analysis in this study is using qualitative descriptive method. Data analysis techniques in this study using Importance-Performance Analysis (IPA). The results obtained from the study that the calculation of CSI values obtained by 0.69 where the value is at the value of CSI 0.66 to 0.80. This means that the value of CSI is included in the criteria of satisfaction to show that students are satisfied with the quality of administrative and financial services Faculty of Economics, University of Lancang Kuning.Keywords: Satisfaction, Quality of Service, IPA, and CSI
Co-Authors Aljufri Aljufri Aznuriyandi Aznuriyandi Aznuryandi Aznuryandi Dini Onasis Dini Onasis Elpa Utari Idel Waldelmi Nofrizal Nofrizal nofrizal nofrizal nurhayani lubis Wita Dwika Listihana