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All Journal CALYPTRA : Jurnal Ilmiah Mahasiswa Universitas Surabaya
Rahman Dwi Wahyudi
Fakultas Teknik Universitas Surabaya
Education

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ANALISIS DAN PENINGKATAN KUALITAS LAYANAN PRODUSEN AMDK DENGAN MENGGUNAKAN INTEGRASI SERVQUAL DAN KANO DI CV. ALAMI BANJARMASI Aditya Mahadwiantara; Yenny Sari; Rahman Dwi Wahyudi
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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Abstract

Mineral water becomes an important product for human being, This is the reason why CV. Alami runs the mineral water production company in Banjarmasin, South Kalimantan and in order to keep the customers satisfied, CV.Alami has to enhance its quality of service . Therefore, an analysis of service quality and its enchancement was needed. This research intregated Kano and SERVQUAL methods as well as 5whys method to formulate the improvement. The attributes which were needed to be improved were“employee responding the complaintwell”, “speed of complaint respon”, “usedgallon protector in shipping”, “friendly employee in when serving transaction”, “give discount”, “Give promo event”, “suitability of shipping quantity”, “easy to contact the call center of the company”, “shipping price are precise”, “Gallon packaging resistance”, “mineral water free from stink”. From the 11 service attribute, there were 10 suggestions being implemented.
PERANCANGAN DAN PENERAPAN SISTEM MANAJEMEN MUTU ISO 9001:2015 DI PT. JAYABRIX INDONESIA, LAMONGAN, JAWA TIMUR Angelin Fransiska Tanujaya; Eric Wibisono; Rahman Dwi Wahyudi
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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PT. Jayabrix Indonesia is a manufacturing company that produces ACC blocks and fiber cement boards, located in Lamongan, East Java. The vision of PT. Jayabrix Indonesia to become ACC Blocks and fiber cement boards producer that can penetrate the world’s market encourages the company to be certified ISO 9001:2008 in 2015. Because the active period will be expire in September 2018, PT. Jayabrix Indonesia encouraged to upgrade to ISO 9001:2015. This research aims to help the company to prepare for ISO 9001:2015. The result of gap identification shows that percentage of conformity is 76,6%, partial conformity is 18,8%, and nonconformity is 4,7%. Improvements that have been applied in PT. Jayabrix Indonesia are corrective action form, damage machine report, contract letter with supplier, and evaluation form of employee’s performance. The implementations and company’s quality obejctives are evaluated according to 7 principles of Quality Management System.
PERANCANGAN DAN IMPLEMENTASI SISTEM MANAJEMEN MUTU ISO 9001:2015 DIDUKUNG DENGAN PENERAPAN 5S DI CV. XYZ, MADIUN Noveryan Dwi Puraga; Yenny Sari; Rahman Dwi Wahyudi
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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Abstract

CV. XYZ was a furniture company in Madiun City, East Java, that operated since 1996. This company used the concept of engineering to order, which meant designing the product came first before producing the item according to the accepted order. The analysis of gap in compliance to the QMS ISO 9001:2015 requirements showed that there were 16% compliance to the ISO requirement, 31% of half-compliance, and 53% of non-compliance. The result of early 5S audit revealed that the level of compliance in three areas were: owner area (41%), administration area (30%), production area (25%). The drafting of QMS ISO 9001:2015 was done through risk and opportunity analysis (risk register) by giving action plan to each occurring risks and creating quality objectives for the company. This research resulted in documented information in the form of one quality manual, sixteen quality procedures, four work instructions, and fifteen quality forms. The result of 5S implementation was done in production area, by cleaning the production floor, sorting and discarding waste, etc. Action plan were implemented to prevent the highest risk in strategic level and operational level. By far, ten action plans were implemented, three action plans were half-implemented, and one action plan was not implemented yet. In five quality objectives being monitored, two had been achieved and the other three had not been achieved yet.
Co-Authors Aditya Mahadwiantara Angelin Fransiska Tanujaya Eric Wibisono Noveryan Dwi Puraga Yenny Sari