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All Journal JAM : Jurnal Aplikasi Manajemen Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Fokus Ekonomi
Tantri Widiastuti
STIE Widya Manggala Semarang
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Journal : JAM : Jurnal Aplikasi Manajemen

 1 
Analisis Pengaruh Gender, Gaya Kepemimpinan dan Budaya Organisasi terhadap Produktivitas Sekolah Dasar Negeri di Kabupaten Sidoarjo Tantri Widiastuti; Margono Setiawan; Muhammad Syamkhin
Jurnal Aplikasi Manajemen Vol 9, No 3 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

School productivity can be increased by improving the leadership professionalism of school principal. Principal leadership will influence other parties in school. The objective of research is (1) understanding the simultaneous effect of variables of gender, leadership style, and organizational culture on elementary school productivity, (2) acknowledging the partial effect of variables of gender, leadership style, and organizational culture on elementary school productivity, and (3) figuring out which variables with the most dominant effect on elementary school productivity. Research type is explanatory research besause it reviews about the effect of independent variable on dependent variable, and formulates the hypotheses. The sample is 83 principals of elementary school at Sidoarjo Regency. Data analysis is multiple regression analysis with dummy variable. Result of research indicated that : (1) gender, leadership style, and organizational culture can increase school productivity, especially at elementary school in Sidoarjo Regency; (2) there is no different effect between male and female principals on elementary school productivity. If a principal as school superior employs appropriate leadership style in leading the school, it will improve school productivity. Organizational culture also supports the productivity improvement because it stimulates superior and subordinate indirectly to produce a cooperation to regulate the attitude and behavior to be adjusted ti the vision and mission of school strategy; and (3) in comparing organizational culture and leadership style, organizational culture gives greater contribution for school productivity improvement. The culture also empowers principal’s competence to increase subordinate’s motivation in applying school strategy.Keywords: Gender, Leadership Style, Organizational Culture, School Productivity
Peningkatan Kualitas Layanan Satu Pintu di Kota Semarang dengan Penerapan Hard Skill dan Soft Skill Tantri Widiastuti; Elma Muncar Aditya; Ekayana Sangkasari Paranita
Jurnal Aplikasi Manajemen Vol 13, No 3 (2015)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract: Service one door or one stop service (OSS) is a step that can be applied in variousareas in order to increase investment and the one-stop service is expected in reducing thebureaucrat, therefore the process of licensing become shorter. In general, this study aims toimprove the satisfaction of investors who are conducting the licensing process in Semarang.There are 50 employees who are likely to occupy the part of the ministry, therefore thenumber of employees who take the test reach 50 employees who have been appointed by thehead of the Badan Pelayanan Perijinan Terpadu (BPPT). The data analysis uses IPA (Importanceand Performance Analysis). The results showed that (1) employees’ IQ in terms of hardskills at Badan Pelayanan Perijinan Terpadu (BPPT) Semarang are in the level of average.The test that has taken showed less score in terms of the pace of work, precise work, jobstability and work endurance. As for soft skills, which are still getting less score is communication,self-confidence, self-control and emotional stability, showing that only 14 employeeswho meet the qualifications for employment services (front desk) that directly deal with therespondent (front desk). (2) Analysis of the level of satisfaction of respondents indicated thatthe services provided to the respondents do not meet the wishes of the respondents as theaverage value of the performance was lower than expectations of respondents. (3) Takinginto account the hard skills and soft skills of employees in the public service model thatsatisfy investors, the satisfaction of investors who are conducting the licensing process canbe increased.Keywords: services of the door, hard skills and soft skills
Soft Skill Sebagai Upaya Peningkatan Kualitas Layanan Satu Pintu di Kota Semarang Tantri Widiastuti; Elma Muncar Aditya; Ekayana Sangkasari Paranita
Jurnal Aplikasi Manajemen Vol 12, No 1 (2014)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

Abstract: The purpose of this research is to increasing the service quality of (BPPT) Kota Semarang staffs by optimizing their soft skills. This research is comparing the service quality of BPPT Kota Semarang staffs before and after training. The result of this research showed that the given soft skill training was only able to contribute positively on permit applicant’s satisfaction of four instruments. The four instruments were complaint, staff politeness and hospitality, and staff speed and responsiveness in giving service. However, of the four instruments that were related to human resource were staff politeness and hospitality and staff speed and responsiveness in giving service while the adjustment of paid fee and fixed fee and complaint facility influenced by the system.   Keywords: soft skills , quality of service.
Co-Authors Ekayana Sangkasari Paranita Elma Muncar Aditya Margono Setiawan Muhammad Syamkhin Suaris Suaris Suhaji Suhaji Tri Bodroastuti