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All Journal Miracle Journal Of Public Health (MJPH) Jurnal Mitrasehat
Andi Nailah Amirullah
Stikes Yapika Makassar
Health Professions Nursing Public Health

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Journal : Miracle Journal Of Public Health (MJPH)

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The Associated Factors Due Satisfaction of BPJS Services in Hospital Hikmah of Makassar Andi Nailah Amirullah; Yuliani; Nurhidayat
MIRACLE Journal Of Public Health Vol 4 No 2 (2021): Miracle Journal of Public Health
Publisher : Universitas Mandala Waluya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36566/mjph/Vol4.Iss2/253

Abstract

Health care facilities are expected to provide satisfactory services in hospitals. Have not being able to provide the maximum service expected by service users is the problem often faced by hospitals. Where the main assessment of the quality of health services is patient satisfaction. Based on a preliminary study at the RS Hikmah Makassar, it was found that more people were dissatisfied with health services. The purpose of this study was to find out the factors related to BPJS service satisfaction in BPJS Health participants at Hospital Hikmah of Makassar. The research design used Cross-Sectional. The population is 426 people. The sample in this study were some participants who used BPJS cards in Hospital Hikmah Of Makassar as many as 81 people, taking samples by purposive sampling technique. This research was conducted in May - June 2019. Data was collected with Questioner and analysed with the Chi-Square test. The results showed that there was a relationship between BPJS administration services, doctors and nurses services, supporting examination services and drug services with the satisfaction of BPJS services for BPJS Health participants in Hospital Hikmah of Makassar. The study suggested to health workers provide patients with a more friendly attitude and attention to patients recipients of health services.
Relationship Between Service Quality and Patient Loyality In The Installation of Labuang Baji Hospital Makassar Mangindara; Dian Ekawaty; Sriyani Windarti; Andi Nailah Amirullah; Nurul Azizyah Aksha
Miracle Journal of Public Health Vol 6 No 1 (2023): Miracle Journal of Public Health
Publisher : Universitas Mandala Waluya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36566/mjph.v6i1.303

Abstract

Service quality is measured by how well it meets the target audience's expectations. There seems to be some variation in the number of inpatients, as the number of re-hospitalized patients at Labuang Baji Makassar Hospital fell from 6,245 in 2019 to 5,448 in 2020 and 6,145 in 2021. The hospital is faced with a dilemma with the declining number of outpatient visits. The hospital's ability to operate and the quality of services provided to inpatients over the past year will be affected by the decrease in the number of patients treated at the hospital. Researchers at Labuang Baji General Hospital in Makassar set out to explore this question in order to better serve inpatients. This study used a cross-sectional descriptive quantitative research design. A total of 512 participants and 225 replies were included in the analysis. Bivariate analysis using Chi-Square test. With a p-value of 0.042 for professionalism and skill, a p-value of 0.042 for attitude and behavior, a p-value of 0.049 for reliability and trust, a p-value of 0.047 for service recovery, and p-value 0.027 for communication, this study found a correlation between service quality and patient loyalty. With a p value of 0.057, physical variables are considered unimportant. The conclusion in this study is that there is a relationship between professionalism and skill, attitude and behavior, reliability and trustworthiness, service recovery, communication with patient loyalty.
Co-Authors Anastasia A. Basir Dian Ekawaty Herlina Mangindara Nurhidayat Nurul Azizyah Aksha Sriyani Windarti Yuliani