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All Journal Asia-Pacific Management and Business Application Jurnal Manajemen International Journal of Application on Economics and Business
Dwinita Laksmidewi
Faculty of Economics and Business, Universitas Katolik Indonesia Atma Jaya, Jakarta, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Journal : International Journal of Application on Economics and Business

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THE INFLUENCE OF PERCEIVED HOSPITAL SERVICE QUALITY ON PATIENTS' HEALTH-RELATED QUALITY OF LIFE AND REVISIT INTENTION Albertus Raditya Danendra; Agustinus Purna Irawan; Dwinita Laksmidewi; Erlang Samoedro; Eryuniyanti Eryuniyanti
International Journal of Application on Economics and Business Vol. 2 No. 1 (2024): February 2024
Publisher : Graduate Program of Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/ijaeb.v2i1.2822-2831

Abstract

Improved hospital service quality is anticipated to enhance the Health-Related Quality of Life (HRQL) for patients with heart and internal medicine diseases. This cross-sectional study at Persahabatan General Hospital (RSUP Persahabatan) explores the influence of perceived hospital service quality on HRQL and revisit intentions among 120 cardiology and internal medicine outpatient clinic patients. Findings reveal no direct impact on HRQL and revisit intention, but a significant influence on patient satisfaction and trust. Patient satisfaction acts as a crucial mediator between service quality perception and HRQL and revisit intention, emphasizing the need for enhanced procedural ease and healthcare staff training at RSUP Persahabatan.
Co-Authors Agustinus Purna Irawan Albertus Raditya Danendra Erlang Samoedro Eryuniyanti Eryuniyanti Leonard Surijadi Jonatan