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All Journal SINTEK JURNAL: Jurnal Ilmiah Teknik Mesin Jurnal Ilmiah Teknik Industri PERFORMA : Media Ilmiah Teknik Industri JITMI (Jurnal Ilmiah Teknik dan Manajemen Industri)
Sofian Bastuti
Pamulang University
Automotive Engineering Control & Systems Engineering Engineering Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mechanical Engineering

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Journal : Jurnal Ilmiah Teknik Industri

 1 
Safety Riding Analysis Using the PDCA Concept for Plumbing Fitting Industry Employees in Tangerang Sofian Bastuti; Rini Alfatiyah
Jurnal Ilmiah Teknik Industri Vol. 21, No. 2, December 2022
Publisher : Department of Industrial Engineering Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/jiti.v21i2.18151

Abstract

Based on Law No. 1 of 1970 every company must prevent accidents (including traffic accidents on the way to and from work), fires occupational diseases. The problem in this study is the number of traffic accidents by employees of the Plumbing Fitting Company in Tangerang. The purpose of this study is to determine the factors that cause traffic accidents and provide solutions for preventing traffic accidents for company employees. Analysis of the factors causing traffic accidents uses the PDCA concept, where this concept has several stages, namely Plan, Do, Check, and Action. The result of this research is employee traffic accidents decreased from 16 accident cases to 3 accident cases or if calculated on average before repair 1.34 accident cases per month and after repair 0.3 accident cases per month decreased by 77.6%.
Improving the Quality of Service Using the IPA and PGCV Methods at BPJS Kesehatan, South Tangerang Rini Alfatiyah; Sofian Bastuti
Jurnal Ilmiah Teknik Industri Vol. 22, No. 1, June 2023
Publisher : Department of Industrial Engineering Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/jiti.v22i1.21685

Abstract

BPJS Health is tasked with administering the health insurance program, or better known as the National Health Insurance (JKN). The problem that occurs is that there are still many community reports indicating that BPJS Health services in Tangerang are still not good. The goal to be achieved by the author is to find out the quality of service that will be provided by the South Tangerang City BPJS Health Service Office to users and provide suggestions for improvement to increase customer satisfaction at the South Tangerang City BPJS Health Service Office. The method used in this paper uses Importance Performance Analysis (IPA) and Potential Gain in Customer Service (PGCV). The results of this study are IPA analysis stating that the majority of services are in quadrant IV, which means that the service is satisfactory but services that are not considered important by customers. While 6 services are considered important by customers but are not satisfactory. Meanwhile, the PGCV analysis stated that long queue waiting times were a top priority for improvement.
Co-Authors Estiningsih TH Marjuki Zulziar Rini Alfatiyah Rini Alfatiyah Sugiyanto Sugiyanto