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All Journal Widya Cipta : Jurnal Sekretari dan Manajemen Jurnal Teknologi Terpadu INTI Nusa Mandiri Infotek : Jurnal Informatika dan Teknologi BIOS : Jurnal Teknologi Informasi dan Rekayasa Komputer Inspiration: Jurnal Teknologi Informasi dan Komunikasi
Satriansyah, Arief
Universitas Bina Sarana Informatika
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Engineering Social Sciences

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Journal : Infotek : Jurnal Informatika dan Teknologi

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Rancang Bangun Sistem Informasi Helpdesk IT Support Berbasis Website Yosua Liharja; Ani Oktarini Sari; Arief Satriansyah
Infotek: Jurnal Informatika dan Teknologi Vol 5, No 1 (2022): Infotek : Jurnal Informatika dan Teknologi
Publisher : Fakultas Teknik Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (634.648 KB) | DOI: 10.29408/jit.v5i1.4738

Abstract

The speed of providing services from the IT support department in helping to handle problems related to computer devices or internet or intranet networks in a company is very important in supporting work effectiveness. PT Markindo Rekateknik is a company engaged in marking machines, coding printers and packaging machines. Handling requests for network access or repairing computer equipment is still done manually and this process takes a long time because it needs to get approval from the leadership. This of course can cause problems in the form of missing data reports, difficulty in searching data, and the risk of data loss. And in terms of monitoring access requests and computer and network equipment problems that are often complained of in 1 month, they are not recorded properly, making it difficult for the evaluation process of these obstacles. For this reason, we need a helpdesk system for the IT Support section that is computerized and can be accessed anywhere with an internet connection, so that existing problems can be resolved properly. And the process of monitoring and reporting on access requests and computer and network equipment constraints from submitted complaints can be monitored properly and can be evaluated to find the right solution
Co-Authors Andronias Siregar Ani Oktarini Sari M. Sinta Nurhayati Maya Septa Wijaya Rachmat Hidayat Regel Miki Praditya Rully Roosdianto Yosua Liharja