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All Journal Jurnal Minds:Manajemen Ide dan Inspirasi Jurnal Ilmiah Al-Tsarwah Al-Iqtishad : Jurnal Ekonomi
Aksi Hamzah
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Religion Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Journal : Jurnal Minds:Manajemen Ide dan Inspirasi

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The Decision to Zakah: The Interacting Roles of Transparency, Service Quality, and Trust Andi Ruslan; Widyawati Widyawati; Aksi Hamzah
Jurnal Minds: Manajemen Ide dan Inspirasi Vol 9 No 1 (2022): June
Publisher : Management Department, Universitas Islam Negeri Alauddin Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/minds.v9i1.26238

Abstract

This study aims to examine the effect of transparency and service quality on the decision of muzakki to use the services of a Zakah Management Organization (OPZ) mediated by trust. This research was conducted for six months on 180 Zakah payers at OPZ in Makassar. The survey data were analyzed by structural equation modeling using AMOS. The results showed that muzakki's trust in Zakah management organizations could mediate the relationship between transparency and service quality on muzakki's decisions to use OPZ services in Makassar. This study contributes to the literature on transparency and service quality in increasing the trust and decision of muzakki in using OPZ services in Zakah distribution.
Co-Authors AIDIL ADHA SYAM Andi Ruslan Andi Sarjan Kasmia Kasmia Widyawati Widyawati