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All Journal Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal
Muhammad Isradi Zainal
Department of Industrial Engineering, Faculty of Industrial Technology, Universitas Balikpapan
Decision Sciences, Operations Research & Management

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Journal : Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal

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ANALYSIS ON THE TOTAL QUALITY MANAGEMENT (TQM) PRACTICES TOWARDS BUSINESS PERFORMANCE; A CASE STUDY Muhammad Isradi Zainal; Wahyu Ismail Kurnia; Kuswandi Arifin; Seherdi Siman
Jurnal Aplikasi Bisnis dan Manajemen (JABM) Vol. 7 No. 2 (2021): JABM Vol. 7 No. 2, Mei 2021
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.7.2.306

Abstract

The improvement of company management quality to achieve competitive advantage must be appropriate in the term of applying the concept or strategy of improvement, because it can affect the company's success in competition with its competitors. Total Quality Management (TQM) is one of the concepts which is in regard with improving the quality of company management by considering almost all company aspects. It is proven through the claim of most academics and practitioners who say that TQM can improve company's business performance. This research aims to find out the implications of TQM practices on the business performance of PT. XYZ which is engaged in cement business. There are 10 TQM indicators and 3 company’s business performance indicators used, as well as 250 respondents who involved in this research. The approach of Structural Equations Modeling (SEM) is used in data processing and analysis. The software used are SPSS version 22 and SPSS-AMOS version 21. The results show that the practices of TQM have a positive effect on company’s business performance significantly. Moreover, each constructs of TQM variables and company's business performance show the adequate level of validity and is declared as capable in representing each variable. After all, this research is adequate to prove that TQM practices can significantly bring positive impact towards the business performance of XYZ Ltd. Keywords: business performance, competitive advantage, management quality, structural equations modeling (SEM), total quality management (TQM)
ANALYSIS ON THE LEVEL OF PHYSICAL WORKLOAD OF COAL HANDLING CONTROL ROOM AND SHIP UNLOADER OPERATION IN CILACAP STEAM TURBINE POWER PLANT Wahyu Ismail Kurnia; Muhammad Isradi Zainal; Alex Kisanjani
Jurnal Aplikasi Bisnis dan Manajemen (JABM) Vol. 7 No. 3 (2021): JABM Vol. 7 No. 3, September 2021
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.7.3.571

Abstract

The company mentions the frequent inaccuracies between coal unloading data on barges with coal availability in coal silos and stockpiles carried out by Coal handling Control Room (CHCR) operators. Moreover, unloading coal on barges by Ship Unloader (SU) operators took a longer time than the specified estimated time. Therefore, this study aims to investigate whether the physical workloads of CHCR and SU operators are heavy and cause fatigue, which eventually causes a number of problems that lead to company losses, or whether the cause of these problems is not in operator's physical workload. This study involved 16 CHCR and SU operators with 3 work shifts. Physical workload measurement is referred on operator's pulse and temperature. Pulse measurement is manually done to both working and resting operators. Meanwhile, body temperature measurement is done before, when, and after working by using digital thermometer. Cardiovascular Load (CVL) approach is used to check pulses, to find out whether the workload is considered as heavy or light, while body temperature is referred to indicators or normal temperature range. The results of pulse measurements were processed and analyzed using the Cardiovascular Load (CVL) approach. Then, body temperature measurement is carried out to the operator’s before work, during work, and after work using a thermometer. The results show that the physical workload of CHCR and SU operators are classified as light and do not potentially lead them to work fatigue. In other words, the source of company's problems is not from physical workloads of CHCR and SU operator but likely from other aspects. Keywords: body temperature, cardiovascular load, operator, physical workload, pulse rate
Co-Authors Kisanjani, Alex Kuswandi Arifin Seherdi Siman Wahyu Ismail Kurnia