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All Journal E-Journal of Tourism E-Jurnal Manajemen Universitas Udayana JURNAL ILMIAH HOSPITALITY MANAGEMENT Jurnal Ilmiah Hospitality Management Jurnal Abdi Masyarakat Jurnal Ilmiah Pariwisata dan Bisnis Journal of Business on Hospitality and Tourism

I Nyoman Gede Astina

Institut Pariwisata Dan Bisnis Internasional

Author-ID : 2934630

Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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Articles

The Employees’ Quality of Services based on The Balinese Local Wisdoms at Non Star-rated Hotels in Bali I Nyoman Gede Astina; I Komang Gde Bendesa; Agung Suryawan Wiranatha
E-Journal of Tourism Volume 4 Number 1 (March 2017)
Publisher : Centre of Excellence in Tourism Udayana University

Indonesia is classified as a country that is still promoting traditional culture in seeing service as a profession and business, including in Bali as part of Indonesian territory. Based on empirical studies about the cultural-based service quality, as well as the expectations of tourists to interact with the local knowledge has inspired a new idea to conduct a study on the quality of local wisdom-based services at the non-star hotels in Bali. The problems in this research are what factors that could explain the quality of services of employees based on the Balinese local wisdom at the non-star hotels in Bali. The result of the research showed that variables of local wisdom-based quality of service that play the most important roles are jemet (industrious), tresna (loving), asih (affectionate), and bakti (devotion) or the teaching of the Catur Sewaka which is part of the Sad Sewaka. These four factors are the positive characteristics of the Balinese which are applied in everyday life from generation to generation.

PENGARUH GAYA KEPEMIMPINAN DAN IKLIM ORGANISASI TERHADAP KEPUASAN KERJA KARYAWAN DI PT. BILLABONG INDONESIA I Nyoman Gede Astina; Anak Agung Ayu Sriathi
E-Jurnal Manajemen Vol 5 No 5 (2016)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (381.172 KB)

Tujuan dari penelitian ini adalah untuk mengetahui pengaruh gaya kepemimpinan dan iklim organisasi terhadap kepuasan kerja. Penelitian ini dilakukan pada karyawan PT. Billabong Indonesia. Ukuran sampel yang diambil sebanyak 67 orang dengan teknik sampling jenuh atau sensus. Teknik analisis data yang digunakan dalam penelitian ini adalah analisis regresi linear berganda dan Uji t. Berdasarkan hasil dari analisis regresi linear berganda pada penelitian ini (hasil uji t) dinyatakan bahwa gaya kepemimpinan berpengaruh positif terhadap kepuasan kerja. Iklim organisasi berpengaruh positif terhadap kepuasan kerja. Saran dari penelitian ini yaitu dari aspek gaya kepemimpinan sebaiknya pemimpin memberikan motivasi kepada bawahannya sehingga dapat bekerja dengan baik, dari aspek iklim organisasi sebaiknya seluruh karyawan saling berbagi informasi dengan rekan kerja yang berhubungan dengan pekerjaan agar karyawan dapat mengetahui tanggung jawab dan tugas mereka sehingga karyawan dapat melakukan pekerjaan dengan baik dan benar.

IDENTIFIKASI FUNGSI BAHASA YANG BERBASISKAN KEARIFAN LOKAL PADA MATERI PEMBELAJARAN BAHASA INGGRIS PERHOTELAN BIDANG TATA HIDANG Ni Made Ayu Sulasmini; Nyoman Gede Astina
Jurnal Ilmiah Hospitality Management Vol 8 No 2 (2018)
Publisher : Institut Pariwisata dan Bisnis Internasional

Empirical studies find that services affect tourist satisfaction. There are involvement of several aspects in the service including physical quality and staff behavior (Ekinci et al., 2008). Services that have a high level of contact with customers require interaction between service providers and customers which are the determinants to satisfaction. Local wisdom should be reflected in all aspects of service at the hotel, including the use of English.Teaching English in hospitality institutions applies ESP (English for Specific Purposes) learning patterns. English in the Food and Beverage service for example, is adjusted to the sequence of service. The language function, will follow the service sequence in the restaurant environment. Considering that local wisdom is a determining factor in satisfaction in service, this study aims to identify the use of Balinese language in the service area in restaurants. This study will use observation and interviews in inventorying the language function, as well as documentation studies to insert the value of local wisdom.The use of Balinese language was found at the time of thanking the guest and farewell, even though it was not yet included in the SOP. At the same time, there was no found in the Balinese language teaching in STPBI. This study recommends that these utterances be introduced during the Teaching and Learning English Language. Keywords: Service, Local Wisdom, Language Function, Procedure.

Empirical studies find that services affect tourist satisfaction. There are involvement of several aspects in the service including physical quality and staff behavior (Ekinci et al., 2008). Services that have a high level of contact with customers require interaction between service providers and customers which are the determinants to satisfaction. Local wisdom should be reflected in all aspects of service at the hotel, including the use of English.Teaching English in hospitality institutions applies ESP (English for Specific Purposes) learning patterns. English in the Food and Beverage service for example,Â is adjusted to the sequence of service. The language function, will follow the service sequence in the restaurant environment. Considering that local wisdom is a determining factor in satisfaction in service, this study aims to identify the use of Balinese language in the service area in restaurants. This study will use observation and interviews in inventorying the language function, as well as documentation studies to insert the value of local wisdom.The use of Balinese language was found at the time of thanking the guest and farewell, even though it was not yet included in the SOP. At the same time, there was no found in the Balinese language teaching in STPBI. This study recommends that these utterances be introduced during the Teaching and Learning English Language.Â Keywords: Service, Local Wisdom, Language Function, Procedure.

Pelatihan pengelolaan akomodasi sederhana pada masa pandemi I Nyoman Gede Astina; Komang Ratih Tunjungsari; I Gusti Ayu Melistyari Dewi; Eka Sudarmawan
Jurnal Abdi Masyarakat Vol. 1 No. 2 (2021): Agustus
Publisher : Institut Pariwisata dan Bisnis Internasional

Desa Tonja merupakan salah satu desa yang terletak di pusat kota Denpasar, Bali. Lokasi desa Tonja sangat strategis karena dikelilingi oleh beberapa perguruan tinggi ternama di Bali, salah satu dantaranya kampus IPB Internasional. Kondisi perekonomian saat ini, bukan merupakan kondisi yang ideal akibat dampak Pandemi Covid 19. Imbas tersebut dirasakan oleh semua aspek masyarakat, termasuk msayarakat desa Tonja yang salah satu mata penghasilan mereka bersumber dari usaha perhotelan dan pariwisata. Kampus IPB Internasional, di dalam fungsi Tri Dharma Perguruan tinggi berupaya berkontribusi memberikan ketrampilan penduduk Desa Tonja, Khususnya Sekeha Teruna-Teruna Desa Kelurahan Tonja. Pengumpulan data pada penelitian ini menggunakan metode observasi dan dokumentasi. Teknik analisis data yang digunakanan adalah analisis exploratory. Adapun strategi yang digunakan adalah mensinergikan kemampuan mahasiswa dan dosen kampus IPB Internasional untuk memberikan pealtihan pengelolaan akomodasi sederhana di masa pandemik. Harapannya dengan dilakukannya kegiatan ini, masyarakat lokal menjadi lebih terampil dan dapat memanfaatkan keterampilannya tersebut untuk menambah penghasilan di masa pandemic ini.

Pengaruh pelatihan dan pengalaman kerja terhadap pengembangan karir karyawan di the samaya seminyak: Effect of training and experience work on career development employees at the samaya seminyak Priska Manuella Lodo Rohi; I Nyoman Gede Astina; Ni Wayan Mega Sari Apri Yani
Jurnal Ilmiah Pariwisata dan Bisnis Vol. 1 No. 11 (2022): Jurnal Ilmiah Pariwisata dan Bisnis
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/paris.v1i11.229

Penelitian ini bertujuan untuk mengetahui pengaruh pelatihan dan pengalaman kerja terhadap pengembangan karir karyawan. Lokasi penelitian ini adalah hotel The Samaya Seminyak Bali. Teknik pengumpulan data dilakukan melalui wawancara dan penyebaran kuisioner dengan sampel para karyawan tetap yang berjumlah 56 orang. Penelitian ini menggunakan pendekatan kuantitatif dengan metode analisis data Regresi Linier Berganda. Berdasarkan penelitian yang telah dilakukan diperoleh bahwa pelatihan dan pengalaman kerja memiliki pengaruh positif dan signifikan terhadap pengembangan karir karyawan yang ada di The Samaya Seminyak Bali. Pihak manajemen hotel sebaiknya memperhatikan jadwal pelatihan karyawan agar tidak menganggu aktivitas karyawan juga memberikan pemahaman terhadap tugas-tugas yang diberikan agar karyawan lebih memahami dan dapat menjalankan kewajiban sesuai yang diberikan.

Effect of Intrinsic and Extrinsic Motivation on Employee Productivity: Case of Le Grande Hotel Pecatu I Nyoman Gede Astina; Dewi Ambarwati
Journal of Business on Hospitality and Tourism Vol 1, No 1 (2015): Journal of Business on Hospitality and Tourism
Publisher : Institut Pariwisata dan Bisnis Internasional

This study aimed to determine the effect of intrinsic and extrinsic motivation on employeeproductivity at Le Grande Hotel Pecatu. The independent variables studied were Intrinsic Motivation (X1) and Extrinsic Motivation (X2) with the dependent variable is the Work Productivity (Y). Data sampling used questionnaires to 120 respondents, while sampling used simple random sampling method. The tests used to test the research instrument are in the form of test validity and reliability testing. Hypothesis testing used the F test and t test. The results showed that multiple regression analysis based on the results obtained by the equation: Y = 2,112 + 0,340X1 + 0,418X2. Based on the results of the most dominant variable affecting the Work Productivity Extrinsic motivation is variable with a regression coefficient of 0.418. Hypothesis testing using the F test and t test showed that simultaneous or partially intrinsic and extrinsic motivation have significant effect on employee productivity at Hotel Le Grande.

ORGANIZATION CULTURE, COMPETENCY, COMPENSATION, JOB SATISFACTION AND LECTURER LOYALTY Nyoman Surya Wijaya; I Made Darsana; I Wayan Pantiyasa; I Nyoman Gede Astina
Journal of Business on Hospitality and Tourism Vol 4, No 1 (2018): Journal of Business on Hospitality and Tourism
Publisher : Institut Pariwisata dan Bisnis Internasional

The synergy between tourism education institutions with the government is important to equate the perception that tourism as an independent science is a pride and a challenge for tourism college, including the International Bali Institute of Tourism (STPBI), which organizes vocational education programs. The role of the lecturer becomes very important in this stage. The problems in this research are 1). Does the organizational culture, competence, and compensation affect the job satisfaction of lecturers at STPBI 2). Does the job satisfaction, organizational culture, competence, and compensation affect the loyalty of lecturers at STPBI. This research uses a quantitative approach with Partial Least Square (PLS) analysis tools. The result are, organizational culture, competence, and compensation have positive and significant impact on the job satisfaction of lecturers. Job satisfaction, organizational culture and compensation have positive and significant impact on lecturers' loyalty. However, competence has no significant effect on lecturer's loyalty.

Pengaruh Kepemimpinan dan Pelatihan Terhadap Kinerja Karyawan Ni Ketut Dewi Widhiastuti; I Nyoman Gede Astina; Ni Wayan Mega Sari Apri Yani
Jurnal Ilmiah Pariwisata dan Bisnis Vol. 2 No. 4 (2023): Jurnal Ilmiah Pariwisata dan Bisnis
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/paris.v2i4.394

Perkembangan hotel yang sangat pesat terutama di Bali yang dimana merupakan tempat wisata yang sudah terkenal secara internasional, menjadikan banyak orang tertarik untuk bekerja di hotel. Di hotel sendiri SDM merupakan aset yang sangat dijaga agar tetap berada dalam perusahaan, mendukung dalam perkembangan hotel agar dapat mencapai terget yang diinginkan. Penelitian ini bertujuan Untuk menganalisis pengaruh kepemimpinan dan pelatihan terhadap kinerja karyawan di Jimbaran Lestari Hotel dan Residence Spa. Jumlah sampel yang digunakan sebanyak 47 orang menggunakan teknik total sampel. analisa data menggunakan regresi linear berganda. Uji hipotesis dilakukan dengan uji t dan uji f. Hasil penelitian menunjukkan Kepemimpinan berpengaruh positif dan signifikan terhadap kinerja karyawan dengan koefisien regresi sebesar 0,088 dan nilai t hitung sebesar 2,044. Pelatihan berpengaruh positif dan signifikan terhadap kinerja karyawan dengan koefisien regresi sebesar 0,392 dan nilai t hitung sebesar 5,59. Kepemimpinan dan pelatihan secara bersama-sama berpengaruh signifikan terhadap kinerja karyawan dengan nilai F hitung 17,211 sig 0,00. Hal ini berarti peningkatan pada kepemimpinan dan pelatihan akan berdampak pada peningkatan kinerja karyawan. The rapid development of hotels, especially in Bali, which is an internationally well-known tourist spot, makes many people interested in working in hotels. At the hotel itself, HR is an asset that is highly guarded in order to remain in the company, supporting the development of the hotel in order to achieve the desired target. This study aims to analyze the influence of leadership and training on employee performance at Jimbaran Lestari Hotel and Residence Spa. The number of samples used were 47 people using the total sample technique. data analysis using multiple linear regression. Hypothesis testing was carried out by t-test and F-test. The results showed that leadership had a positive and significant effect on employee performance with a regression coefficient of 0.088 and a t-count value of 2.044. Training has a positive and significant effect on employee performance with a regression coefficient of 0.392 and a t value of 5.59 . Leadership and training together have a significant effect on employee performance with a calculated F value of 17,211 sig 0.00. This means that an increase in leadership and training will have an impact on increasing employee performance.

Co-Authors Anak Agung Ayu Sriathi Anak Agung Putu Agung Suryawan Wiranatha Dewi Ambarwati Eka Sudarmawan I Gusti Ayu Melistyari Dewi I Komang Gde Bendesa I Made Darsana IGN Aryavikan Jnanasara Kadek Indra Kurniawan Lim Hui Ying Ni Ketut Dewi Widhiastuti NI MADE AYU SULASMINI . Ni Wayan Mega Sari Apri Yani, Ni Wayan Mega Pantiyasa, I Wayan Priska Manuella Lodo Rohi Putu Cindy Ayudia Astuti Putu Eka Wirawan Tunjungsari, Komang Ratih Wijaya, Nyoman Surya Wilhelmus Venrico Sadipun

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