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All Journal Owner : Riset dan Jurnal Akuntansi Social, Humanities, and Educational Studies (SHEs): Conference Series Enrichment : Journal of Management
Suryanto Sosrowidigdo
Universitas Bina Sarana Informatika
Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences

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Journal : Enrichment : Journal of Management

 1 
The Effect of Quality of Service and Price on Customer Satisfaction at RM Mang Kabayan Suryanto Sosrowidigdo
Enrichment : Journal of Management Vol. 12 No. 3 (2022): August: Social Science, Economics
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (421.598 KB) | DOI: 10.35335/enrichment.v12i3.621

Abstract

To meet the needs of people's lives, today's service companies are becoming increasingly diverse. A service business is a business that works for the happiness of the customer. Service companies such as RM Mang Kabayan are well-known examples of service businesses. This study aims to determine and assess the impact of service quality and price on customer satisfaction. Participants in this study were customers of the RM Mang Kabayan Bintaro branch. This study uses quantitative approaches such as interviews, questionnaires, and documentation. Primary data was obtained through the distribution of a short survey using the Slovin method and a sample of 150 respondents. Multiple linear regression was used in this study. The findings reveal that service quality and price affect customer satisfaction with the RM Mang Kabayan Bintaro branch services. Each element has a beneficial and significant influence on customer satisfaction with the RM Mang Kabayan Bintaro branch service.
Analysis of BUKU III bank soundness during the covid-19 pandemic using RGEC method Suryanto Sosrowidigdo
Enrichment : Journal of Management Vol. 12 No. 5 (2022): December: Management Science And Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v12i5.910

Abstract

The Banking industry plays an important role in the economic field. Banks helps circulating money from and to the people. However, because of the COVID-19 Pandemic, the ability of Banks to maintain a stable economy has been tested vigorously. This study aims to find whether BUKU III Banks experienced a difference in their financial performance. This study set up several criteria for its samples and the Banks that meets that criteria are OCBC NISP, BTPN, Permata, Maybank, BTN, Mayapada, Mega, BJB, and Bukopin. This study uses RGEC Method which consists of four indicators, Risk Profile which is proxied by NPL, Good Corporate Governance, Earning, which is proxied by ROE, and Capital which is proxied by CAR. On top of RGEC Analysis, Difference Test was also used to determine whether there was a significant difference in BUKU III Banks’ financial performance. This study uses SPSS 25 to process data. The data used in this research is a secondary data obtained from financial statements on the IDX and respective Banks’ website. The result of this research shows that Risk Profile, proxied by NPL ratio, did not experienced a significant difference in performance. Good Corporate Governance also did not experience a significant difference in performance. Earning, proxied by ROE, did not showed a significant difference in performance. Lastly, Capital, proxied by CAR, showed significant difference in performance.
Co-Authors harun Al Rasyid Al Rasyid