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All Journal Jurnal Administrasi dan Kebijakan Publik Jurnal Ilmu Komunikasi Progressio
Muhammad Yunus
Universitas Islam 45
Humanities Languange, Linguistic, Communication & Media Social Sciences

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Journal : Jurnal Administrasi dan Kebijakan Publik

 1 
Birokrasi Dalam Konteks Kinerja Pelayanan Publik Prima Muhammad Yunus
JURNAL ADMINISTRASI DAN KEBIJAKAN PUBLIK Vol 8 No 1 (2018): JURNAL ADMINISTRASI DAN KEBIJAKAN PUBLIK
Publisher : Program Studi Ilmu Administrasi Negara, Fakultas Ilmu Sosial dan Ilmu Politik Universitas Islam '45 (UNISMA) Bekasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33558/akp.v8i1.1494

Abstract

Some problems that occur in the Government bureaucracy in West Java is still very complex, especially in the performance of public services indicated still poor. For that reason, the purposes of this research: 1) Identify the change of attitude of bureaucracy officers in terms of service performanc to society, 2) Provide information from the findings of related organization that are used as a sample. The method applied in this research is qualitative and quantitative (mix-methods). This method is a type of research that does not intend to test a particular hypothesis, but describes what it is in a variable, about certain symptomatic state or social phenomenon. Qualitative data collection was done by literature study, in-depth interview, focus group discussion, and observation. Quantitative data was obtained by conducting survey through spreading questionnaires. In this study, the information obtained includes: business permits, Building Permit (IMB), civil records, and land certification in Kota Bekasi, Kota Bandung, and Kabupaten Kuningan. The survey results showed 55% of service users rated the performance of public services is still poor. Permasalahan yang terjadi di Birokrasi pemerintahan di Jawa Barat masih sangat kompleks, khususnya dalam kinerja pelayanan publik terindikasi masih buruk. Untuk itu tujuan yang dirumuskan dalam penelitian ini: 1) Mengidentifikasi perubahan sikap para petugas birokrasi dari sisi kinerja pelayanan terhadap masyarakat, 2) Memberikan informasi dari hasil temuan intansi terkait yang dijadikan sebagai sampel. Metode yang dipakai adalah metode campuran (mix-methods) kualitatif dan kuantitatif. Metode ini merupakan tipe penelitian yang bukan bermaksud untuk menguji hipotesis tertentu, tetapi mendeskripsikan apa adanya pada suatu variabel, tentang gejala keadaan atau fenomena sosial tertentu. Pengumpulan data kualitatif dilakukan dengan studi pustaka, wawancara mendalam, focus group discussion, dan observasi. Data kuantitatif diperoleh dengan melaksanakan survei melalui menyebaran kuisioner. Dalam penelitian ini, informasi yang dipeoleh mencakup: izin usaha, Izin Mendirikan Bangunan (IMB), catatan sipil, dan sertifikasi tanah di Kota Bekasi, Kota Bandung, dan Kabupaten Kuningan. Hasil survei menunjukan 55% masyarakat pengguna pelayanan menilai kinerja pelayanan publik buruk.
IMPLEMENTASI SISTEM INFORMASI APARATUR DI KANTOR BADAN KEPEGAWAIAN PENDIDIKAN PELATIHAN DAERAH KOTA BEKASI Muhammad Yunus; Agung Wahyudin; Rahmat Nuryono; Abdul Muis; Mita Widyastuti
JURNAL ADMINISTRASI DAN KEBIJAKAN PUBLIK Vol 12 No 2 (2022): JURNAL ADMINISTRASI DAN KEBIJAKAN PUBLIK
Publisher : Program Studi Ilmu Administrasi Negara, Fakultas Ilmu Sosial dan Ilmu Politik Universitas Islam '45 (UNISMA) Bekasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33558/akp.v12i2.5643

Abstract

The Apparatus Information System, abbreviated as SIAP, is a system that manages data and serves employees in the Bekasi City Government on an online basis of the Bekasi City Regional Training Education Personnel Board (BKPPD) to make it easier for employees to get information. Once the importance of employee data management in an organization, improving the quality of personnel management through employee information systems is one of the priorities of e-government. In implementing the development of the human resources information system in Indonesia, a Regulation of the Head of the State Personnel Agency Number 20 of 2008 concerning Guidelines for Utilizing the Personnel Service Application System has been stipulated. Then proceed through the decision of Bekasi Mayor Regulation Number 20 of 2017 concerning Apparatus Information Systems in the Bekasi City Government. This study aims to determine how the implementation of the information system apparatus in the Bekasi City Government and how the obstacles faced in the implementation of the apparatus information system managed by the Bekasi City Regional Civil Service Agency. This research uses qualitative methods and constructivism paradigm by applying data collection techniques through in-depth interviews, observation, and literature study, data analysis techniques using coding, and informant retrieval through purposive sampling. The results of the research show that: (1) The implementation of SIAP in Bekasi City Government is in accordance with the legal basis and SOP (Standard Operational Procedure), (2) the factors that hinder the implementation of SIAP in Bekasi City Government include: unstable internet connection used in managing SIAP, there are restrictions on the use of SIAP access.
Co-Authors Abdul Muis Adi Susila Agung Wahyudin Elvira Suryani Mita Widyastuti Muhammad Fadil Novita, Dila Rahmat Nuryono