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All Journal Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Manajemen Bisnis Transportasi dan Logistik
D.A Lasse
Institut Transportasi dan Logistik Trisakti
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Transportation Other

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Journal : Jurnal Manajemen Bisnis Transportasi dan Logistik

 1 
PUNCTUALITY DELIVERY OF EXPORT CARGO VIA SEA TRANSPORT TO PERFORMANCE OF EMPLOYEE AT LOGISTICS AND FREIGHT FORWARDING COMPANY Nita Rosmala Dewi; Voni Anisa Meidina; D.A Lasse
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 4, No 1 (2017): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v4i1.861

Abstract

The purpose of this study was to determine the cause of delay cargo and its effect on employee performance. Some business owners in Indonesia, conduct export and import that aims to expand its business branch or to obtain raw materials that are not available in the country to obtain higher quality products. Transportation is the transfer of people or goods from one place to another by using a vehicle driven by man or machine. Sea transport has been chosen by the business owners to send raw materials and finished goods belong to them. Nowadays, demand of export cargo by sea is increase, because shipping cargo using sea transport gives an affordable cost and has a greater capacity than other transport. The writer analyzes the influence of punctuality delivery of export cargo to the level of employee performance in PT Schenker Petrolog Utama, Surabaya branch. The writer used a simple linear regression method with quantitative approach to see the influence and between variables. The result of this research is by 43,4% delay cargo affected the performance of employees, and by 56,7% affected by other factors.
PELAYANAN CUSTOMS CLEARANCE PADA PERUSAHAAN FREIGHT FORWARDING Budi Purwanto; Hendrik Sabfika; D.A Lasse
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 3, No 2 (2017): Januari
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v3i2.907

Abstract

The purpose of this research is to find out the conformity degree between performance and interests. This research used a survey method with Importance Performance Analysis (IPA) approach. The result shows that the service implementation is already good enough. Based on Cartesian Coordinate Analysis, there are two factors of service which have not met customer expectations in Quadrant A yet; punctuality in shipping goods and staff as the problem solver. The two factors become main priorities of the company. While in Quadrant B, there are three factors of company achievement that need to be maintained; customs clearance service fee, employees work thoroughly and detailed with experience, and good office facilities. Quadrant C shows the ability of employees to work smart using concepts; greet and smile, and also give attention to the customers. The last is Quadrant D that shows although customers do not need phone or email assistance anymore, the company still provides them.
Co-Authors Budi Purwanto Hendrik Sabfika Nita Rosmala Dewi Prakasa Eko Wibowo Sulistyawati Toelle Voni Anisa Meidina