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All Journal Al-Masraf: Jurnal Lembaga Keuangan dan Perbankan Jurnal Karya Abdi Masyarakat NAJAHA IQTISHOD : Journal of Islamic Economic and Finance Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi
Ridhwan Ridhwan
Fakultas Ekonomi Dan Bisnis, Universitas Jambi, Indonesia
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Health Professions Public Health Social Sciences

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Journal : Al-Masraf: Jurnal Lembaga Keuangan dan Perbankan

 1 
AN ANALYSIS OF THE EFFECT OF SERVICE QUALITY ON SATISFACTION AND LOYALTY WITH ISLAMIC ECONOMIC APPROACH (STUDY ON BMT MEMBERS IN PUSKOPSYAH JAMBI) LUCKY ENGGRANI FITRI; RIDHWAN RIDHWAN; OKHI FAJAR HARDIANSYAH
Al-Masraf: Jurnal Lembaga Keuangan dan Perbankan Vol 4, No 2 (2019): Juli - Desember 2019
Publisher : Prodi Manaj. Perbankan Syariah Fakultas Ekonomi dan Bisnis Islam – UIN Imam Bonjol Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15548/al-masraf.v4i2.221

Abstract

This study aimed to determine the effect of service quality on satisfaction and loyalty of Baitul Maal Wa Tamwil (BMT) members who become members of the Sharia Cooperative Center (PUSKOPSYAH) in Jambi. The development of BMT in Jambi is quite slow compared to other provinces on the SumatraIsland; so this research was carried out in Jambi City. This research design used quantitative methods with a survey approach. The type of data used was primary data. Primary data were obtained through distributing questionnaires to respondents who members of five BMTs become members of PUSKOPSYAH in Jambi, with a total sample of 140 respondents taken using the purposive sampling method. Quantitative data was processed using the Structural Equation Model (SEM) method with SmartPLS 3 software. From the resultsof this study showed that Service Quality has a significant effect on satisfaction and satisfaction has significant effect on loyalty. Meanwhile, Service Quality variable does not significantly influence the loyalty of BMT members.
Co-Authors Al-dina Putri Aldi Saputra Alfi Syaifudin Amanda Suhaimi Listia Duanty Rusdiana Lucky Enggraini Fitri Lucky Enggrani Fitri OKHI FAJAR HARDIANSYAH Rafiqi Rafiqi Sigit Indrawijaya Zaidan Mufaddhal