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All Journal Jurnal Manajemen Assets: Jurnal Akuntansi dan Pendidikan Jurnal Akuntansi, Manajemen, Bisnis dan Teknologi Batara Wisnu : Indonesian Journal of Community Services Community Service Seminar and Community Engagement (COSECANT) International Journal of Management Research and Economics Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis Neraca Manajemen, Akuntansi, dan Ekonomi
Ulfi Pristiana
Universitas 17 Agustus 1945 Surabaya
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Social Sciences Other

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Journal : Jurnal Akuntansi, Manajemen, Bisnis dan Teknologi

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Implementasi Metode Six Sigma Pada Usaha UMKM Catering Di Desa Sendangrejo Kecamatan Ngimbang, Kabupaten Lamongan Siti Nur Rochamah Rochamah; Ulfi Pristiana
Jurnal Akuntansi, Manajemen, Bisnis dan Teknologi Vol 4 No 1 (2024): Jurnal Akuntansi, Manajemen, Bisnis dan Teknologi - Edisi Februari 2024
Publisher : Sekolah Tinggi Ilmu Ekonomi Mahaputra Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56870/ambitek.v4i1.119

Abstract

Catering " Mbak Eka" is an MSME business engaged in grooming. Mbak eka catering always prioritizes the quality of its food products, but in the production process mbak eka catering experiences obstacles in product delivery and product defects. Late delivery in the form of delays in the delivery of catering orders to customers and for various defects there are shapes, tastes and colors that do not match customer orders. To overcome problems that occur in the MSME catering business, it can be done by identifying delays in order delivery and product defects, using the DMAIC six sigma method. DMAIC itself consists of define (formulate) using SIPOC diagrams (suppliers, inputs, processes, outputs, customers). Measure using DPMO calculations and control maps. Analyze using the results of interviews, observations and questionnaires for employees. Improve ( improve ) using 5 W+1H, interviews, observations and questionnaires for customers. Finally, there is control in this control using the results of observations, interviews and then SOPs will be made for catering businesses. From the results of the data, it is known that the chance of delay is 56.5%, so this study is more focused on delays in order delivery compared to defects. Keywords : Delivery Delay, Product Defect, Six Sigma, DMAIC
Co-Authors Ananda Aulia Rechand Fausta Ari Barata Luthfi Fakhressya Mulyanto Nugroho Nanis Susanti Revina Febrianti Rezav Habi Setyatama Setiawan Jody Siti Nur Rochamah Rochamah