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Rokiah Kusumapradja
Esa Unggul University, Jakarta
Education Engineering Social Sciences

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Quality of Work Life (QWL) on Professional Care Providers at X Hospital, Jakarta Fanya Fanya; H. Abdul Kadir; Rokiah Kusumapradja
Journal of Multidisciplinary Academic Vol 4, No 1 (2020): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

Productivity is affected by services that will be provided them and influenced in the quality of work life characteristics such as age also years of service on professional care provider themselves. The purpose of the study is conducted at X Hospital to provide empirical evidence in provider influence characteristics and quality of work life (QWL) towards the productivity of professional care providers at hospital X. Here, we used quantitative causality as a research methodology. The professional respondents are a care providers who work in hospital x with survey quantitative. Here, we analyze the data using Structural Equation Modelling with AMOS applications. The results showed the influence of provider characteristics and quality of work life / QWL towards work productivity. The positive effect occurs between the characteristics of the provider with the quality of work life and productivity, but there is a negative influence on the quality of work life on work productivity. Characteristics of the providers at X hospital are dominated by those with high age and long working period. The quality of work life of X hospital is high, with the work productivity of PPA at hospital X showing a moderate value. The findings of this study are the higher age and longer the years of service of professional care providers at X hospital, resulting in a high quality of work life with moderate / normal work productivity
The Impact of Social Media Brand Communication and Word-of-Mouth Over Brand Image and Brand Equity Alice Cynthia Dewi; Tantri Yanuar Rahmat Syah; Rokiah Kusumapradja
Journal of Multidisciplinary Academic Vol 4, No 5 (2020): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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The importance of brand equity has been realised in recent times and the vast growth of social media users has reached many companies to use of such spaces to reach out to their customers and boost their brand communications. A social media has evolved as one of marketing tool to engage with customers however the studies regarding benefit for health care facility brand are not much reported. The present study focuses on how social media communication as well as word of mouth affect people perception towards brand hence brand image and brand equity. We investigated 200 social media users by using a standardized survey at one of health care facilities. Here, the samples were collected using non-probability sampling method with a purposive sampling technique. The data analysis used the structural equation modelling technique to investigate the interplay of firm-created, user-generated social media communication and word of mouth. The empirical result indicated both social media communication and word of mouth have a significant impact on brand equity, while firm-created content and word of mouth have a positive effect on brand image. Furthermore, brand image was shown to have a positive influence on brand equity. The study provides useful implications for marketing practitioner to actively participate in utilisation of social media for marketing communication.
The Influence of Training and Competence on Nurse Performance Over Organizational Commitment as an Intervening Variable Irma Kartiani; Rina Anindita; Rokiah Kusumapradja
Journal of Multidisciplinary Academic Vol 4, No 4 (2020): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Nurse performance is very important in the process of patient service at the hospital. The poor performance of nurses will enable consumers to choose other hospitals that have a negative impact on the hospital's image. Therefore, competent nurses are needed to be able to provide excellent service to patients. Thus, to create competent nurses, a hospital should be improving competence by facilitating nurses by providing periodic training that is beneficial for nurses so that their work becomes effective and efficient. The purpose of this study aimed to prove the influence of training and competence on the performance of nurses in the hospitalized unit of Hermina Daan Mogot Hospital with organizational commitment as an intervening variable. In this research we use quantitative methods during survey at Daan Mogot Hospital. In this research the data taken from questionnaires on all nurses in the hospitalized units at Hermina Daan Mogot Hospital. The total population sampling in this study reached 76 nurses in the hospitalized unit in entire population. This study is using a simple regression test and t test where the results of the study indicate that training and competence have affect in the performance of nurses. However, training and competence do not affect organizational commitment, nor does organizational commitment affect nurses' performance. Thus, the research findings show that nurse performance is directly affected by training and competence without being influenced by organizational commitment while in different research models the organizational commitment can be a moderating variable between training and nurse performance.
The Effect of Emotional Intelligence and Spiritual Intelligence on Nurses Caring Behaviours with The Leadership Style Over Intervening Variable Yuni Asmi; Rokiah Kusumapradja; Wahyuni Dian Purwati
Journal of Multidisciplinary Academic Vol 4, No 5 (2020): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Nurses are required to always provide good nursing care to their patients. In this case, the nurse must show a caring attitude, establish a trusting relationship, be sensitive to feelings a patient, and care for all patients sincerely, where these attitudes are included in the nurse's caring behaviour. But in reality, there are still many nurses who have not been able to apply caring behaviour when carrying out nursing care. One of the factors that can influence caring behaviour is emotional intelligence, spiritual intelligence, and effective communication which is certainly influenced by the superior's leadership style. Thus, this study aims to determine the relationship between emotional intelligence and spiritual intelligence, effective communication and leadership style on the caring behaviour of nurses at X Hospital Tangerang. The design of this research is quantitative research. Sampling was done using a total sampling method where the sample consisted of 33 nurses. The data obtained were processed using the Path statistical test (path analysis) of the Amos program. The results showed that there was a significant influence of the emotional intelligence variable on nurses' caring behaviour (p = 0.006). Another finding is that there is no influence of spiritual intelligence on nurses' caring behaviour (p = 0.398) as well as effective communication which also has no significant effect on nurse caring behaviour (p = 0.122). However, the results showed that there was a significant influence of leadership style on nurse caring behaviour (p = ***) and effective communication also had a significant effect on nurse caring behaviour (p = 0.016). The findings obtained from this study were that emotional intelligence and spiritual intelligence affect the caring behaviour of nurses where the superior leadership style is the intermediary. With the existence of health workers who have high emotional intelligence and spiritual intelligence, it is hoped that nurses will be formed who have empathy, compassion, are wiser and improve the quality of nursing care so that caring behaviour that can cause comfort in patients can be formed. Leadership style is an intervening variable in this study. This variable connects emotional intelligence and spiritual intelligence and effective communication on nurse caring behaviour. One of the caring behaviours shown by superiors is by being a role model for the nurse in charge, with the hope that nurses can be motivated to apply caring behaviour to patients, moreover Daan Mogot Tangerang Hospital is a hospital with a military nuance. Therefore, by applying caring behaviour which is based on high emotional intelligence, it will provide a special plus for this hospital. The emotional intelligence of a boss is able to make patients and nurses feel comfortable with their attitude in leading and directing.
Patient Identification Impact Towards Patient Safety Laurensia Brigitta Astinawati; Ratna Indrawati; Rokiah Kusumapradja; Endang Ruswanti
Journal of Multidisciplinary Academic Vol 5, No 4 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

The big issue that was happened in X Hospital particularly in 2018 is mainly related to the patient’s status assessment and effective communication. It focuses on reporting critical laboratory value which can inhibit the follow-up of treatment and patient safety. This research aims to provide empirical evidence of patient identification effect and effective communication of patient safety through the quality of hospital services. A quantitative analytical method with a causality research design was used as the research method. The analysis unit is the inpatient unit in X hospital. In this study, the multinomial logistic analysis and multiple regression were used for data analysis. The results of this research showed that the patient’s identification and effective communication as well as the quality of hospital services were significantly affected to patient safety. In this study, we obtain the patient identification has positively affected and significant on patient safety and quality of hospital services. For the effective communication, which focuses on reporting critical laboratory value, does not affected patient safety and quality of hospital services. Quality of hospital services does not mediate patient safety cause patient’s identification, and effective communication influence directly on patient safety.
Building Employee Engagement to Achieve the Vision and Mission of Satya Negara Hospital Deasy Nurindah Sari; Mus Aida; Rokiah Kusumapradja
Journal of Multidisciplinary Academic Vol 7, No 1 (2023): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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This study aims to analyze the jointly significant influence of internal marketing, self-efficacy, and employee engagement on the achievement of the Vision and Mission of Satya Negara Hospital. A quantitative approach with path analysis method using the Structural Equation Modeling equation was used as the methodology of this study. The sampling technique was carried out by purposive sampling as much as 63 respondents. It is based on the number of health workers with permanent employee status at Satya Negara Hospital. The results show that Internal Marketing, Self-Efficacy, and Employee Engagement have a significant influence on the achievement of the Vision and Mission of Satya Negara Hospital. Partially, Internal marketing directly has a significant positive influence on the achievement of the Vision and Mission of the Satya Negara Hospital. Internal Marketing also has a partially significant positive effect on Employee Engagement at Satya Negara Hospital. On the other hand, Self-efficacy has a significant positive effect on Employee Engagement at Satya Negara Hospital partially. Self- efficacy directly has a significant and weak positive influence on the achievement of the Vision and Mission of the Satya Negara Hospital partially. Furthermore, Employee Engagement directly has a significant positive effect on the achievement of the Vision and Mission of the Satya Negara Hospital partially. Internal marketing indirectly has a significant positive influence on the achievement of the Vision and Mission of the Satya Negara Hospital through the variable employee engagement intervening. Self-efficacy indirectly has a significant positive effect on the achievement of the Vision and Mission of the Satya Negara Hospital through the intervening variable employee engagement. The findings of this study are that Employee Engagement acts as a partial mediation variable to provide a strong indirect influence on Self-Efficacy towards the Achievement of the Vision and Mission of Satya Negara Hospital. The managerial implication of this research is to improve the remuneration system and rewards obtained by health workers fairly and appropriately based on the individual performance of health workers.
Co-Authors Alice Cynthia Dewi Deasy Nurindah Sari Endang Ruswanti Fanya Fanya H. Abdul Kadir Irma Kartiani Laurensia Brigitta Astinawati Mus Aida Ratna Indrawati Rina Anindita Tantri Yanuar Rahmat Syah Wahyuni Dian Purwati Yuni Asmi