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All Journal International Journal Of Science, Technology & Management (IJSTM) International Journal of Educational Research and Social Sciences (IJERSC) International Journal of Community Service International Journal of Health and Pharmaceutical (IJHP)
Erlina Puspitaloka Mahadewi
Universitas Esa Unggul, Jakarta Indonesia
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Journal : International Journal of Health and Pharmaceutical (IJHP)

 1 
Analysis of Patient Satisfaction on the Quality of Physiotherapy Services in the Pandemic Era at the SHC Rifaidwianto Ngguna; Erlina Puspitaloka Mahadewi; Gisely Vionalita; Rini Handayani
International Journal of Health and Pharmaceutical (IJHP) Vol. 2 No. 3 (2022): August 2022
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (149.835 KB) | DOI: 10.51601/ijhp.v2i3.49

Abstract

The present study about Satisfaction is the perception of a product or service that has metexpectations. The customer satisfaction is the result of the accumulation of consumers or customers in using products or services. The quality of health services is the degree to which the needs of the community or individuals are meet for healthcare in accordance with good professional standardswith the use of resources fairly, efficiently, effectively within the limited capacity of the government and the community, and is carried out safely and satisfies customers in accordance with accepted good norms and ethics. Based on observations made by distributing customer feedback questionnaires at the Sasana Husada Clinic (SHC), Jakarta Indonesia patient satisfaction in outpatient physiotherapy services from January to March 2021. Result for patient satisfactionobtained 76%, of which there were about 24% who were dissatisfied with the physiotherapy servicesprovided at the SHC Jakarta Indonesia. The purpose of this study was to determine the analysis of patientsatisfaction with the quality of physiotherapy services in the covid-19 pandemic era at the SHC. Thestudy used a descriptive observational method with a cross sectional research design. The sample in this study was 62 people with sampling technique using simple random sampling. This research was conducted by filling out a questionnaire by the patient. Data analysis was performed by univariate test analysis. The results of the study indicate that patient satisfaction inside pandemic and based on thequality dimension of reliability 79.61%, patient satisfaction based on the assurance dimension 80.06%, patient satisfaction based on the tangibility quality dimension 81.67%, patient satisfaction based on the empathy quality dimension 78.12%, satisfaction patients based on responsiveness 77.80% and general patient satisfaction 78.06%.
The Development of Health Insurance and Services in Indonesia Vita Maylia Ardini; Erlina Puspitaloka Mahadewi
International Journal of Health and Pharmaceutical (IJHP) Vol. 2 No. 3 (2022): August 2022
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (167.071 KB) | DOI: 10.51601/ijhp.v2i3.65

Abstract

The study focus on the development and review of health insurance in Indonesia that is relatively new for most Indonesians because the term health insurance is not sufficient in the general vocabulary. Social health insurance is insurance that must be followed by all or part of the population (an example employees), to involved and contributions are not a nominal value but a percentage of the salary to be paid, and insurance benefits. Commercial health insurance is insurance sold by other insurance companies or institutions. The development of health insurance in Indonesia is very slow compared to the development of health insurance in several neighboring Asean countries (Associaton of South East Asian Nations). Careful research on the slow development of health insurance in Indonesia is still lacking. However, in theory, several importantfactors can be put forward as factors that influence the slow growth of health insurance in Indonesia. In this case, there are health services which, in the process of health services, there will be variations in the implementation of activities from time to time which will produce varying results. One of the efforts to reduce process variation is standardization. The normalization process includes the elaboration, implementation, follow-up, control, evaluation and revision of norms (Indonesia Government Regulations or PPnumber:102/2000). The development of public health services in Indonesia has succeeded in improving health services more evenly. Advances in science and technology have resulted in more and more educated and informed community groups so that they can choose and demand quality health services especially with health insurances coverage
Co-Authors Ade Heryana Arman Harahap Bambang Sunargo Citrawati Citrawati Dihin Septyanto Eko Edy Suntoro Fachmi Tamzil Gebyar Ayu Gisely Vionalita Hari Fermansyah Intan Silviana Mustikawati Mohamad Reza Hilmy Mulyo Wiharto Nur Ashri Maunah Rifaidwianto Ngguna Rini Handayani Sajun Tunom Sartika Putri Agustin Sukardi Sukardi Vita Maylia Ardini Zairil Zairil