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All Journal Jurnal Ekonomi Integra JES (Jurnal Ekonomi STIEP)
Ana Yuliana
STIE Indonesia Pontianak
Economics, Econometrics & Finance

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Journal : Jurnal Ekonomi Integra

 1 
IKM DAN DIAGRAM KARTESIUS : KUALITAS PELAYANAN PDAM KOTA PONTIANAK PADA MASA PANDEMI COVID-19 Ana Yuliana; Udin Rinaldi
Jurnal Ekonomi Integra Vol 11, No 2 (2021): Jurnal Ekonomi Integra
Publisher : STIE 'INDONESIA' Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51195/iga.v11i2.163

Abstract

The research objective was to analyze the community satisfaction index (IKM) regarding the service quality of PDAM Pontianak City including the service standards carried out during the new normal transition based on Law  no. 19 of 2020. The qualitative descriptive research method uses primary data in the form of 100 customers taken purposively. Research indicators based on Law no. 25 of 2009. The analysis tool uses the IKM analysis and Cartesian diagrams. The results of the study found that based on the IKM analysis, the indicators that were not optimal were the speed of service, service procedures and implementation schedule. Based on Cartesian analysis found major improvements in service procedures and clarity of officers, as well as additional improvements in the form of service speed, fairness of service costs and certainty of service schedules
PENGARUH BANTUAN KREDIT PERBANKAN TERHADAP PERKEMBANGAN UMKM (STUDI KASUS UMKM DI KOTA PONTIANAK) Udin Rinaldi; Ana Yuliana
Jurnal Ekonomi Integra Vol 12, No 1 (2022): Jurnal Ekonomi Integra
Publisher : STIE 'INDONESIA' Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51195/iga.v12i1.182

Abstract

The research objective is to analyze the development of bank credit towards the development of Micro, Small and Medium Enterprises (MSME) case studies in Pontianak City. Explanatory research aimed at discussing hypotheses and in accordance with research objectives. Provision of bank credit in this case is commercial bank credit consisting of Bank Mandiri, Bank BRI and Bank BPD Kalbar. Population of 415 MSME units that received credit assistance were then sampled as many as 75 respondents who needed at least one year of assistance. The regression used in explaining the effect of giving on the development of MSME businesses is needed through sales volume, labor force, total production and total assets. Lending by banks to MSMEs uses low interest earning productive credit schemes. The results of the study explain that lending influences business development significantly, which affects the sales volume of MSMEs, significantly influences the application of labor, significantly influences the amount of production, and significantly influences the amount of assets.
Co-Authors Aminullah Labangge Dedi Julianto Hermanus Dingun Marjono Marjono Udin Rinaldi