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Journal : Journal of Research in Business, Economics, and Education

Millenials Endorse Environment Factors as Continuance Intention of the Mobile Payment Technology During Covid-19 in Indonesia Dewi Tamara; Catherine Widjaja; Fellia Elista; Sarah Yassar
Journal of Research in Business, Economics, and Education Vol. 3 No. 4 (2021): August
Publisher : Kusuma Negara Business School

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Abstract

The purpose of this paper is to determine the effect of additional value, government support and system quality as environmental factors towards continuance intention of mobile payment during COVID-19 in Indonesia through satisfaction as a mediating variable. The study highlights how environmental factors can increase millennials' satisfaction in using mobile payments intention during COVID-19. Data were collected from 268 mobile payment users who transact more than three times a week using a purposive sampling approach through a questionnaire. This study uses SEM with SmartPLS software. The results showed that user satisfaction as a mediation significantly influenced the continuance intention of mobile payment during COVID-19. User satisfaction is directly influenced by environmental factors, which contained additional value, government support, and system quality. Moreover, system quality shows the most significant influence followed by additional value and government support. This study only focuses on the millennial generation in Indonesia, where the use of mobile payments is not only used by the millennial generation. This study also only focuses on conditions during the COVID-19 pandemic. This study proposed a research model adapted from the Technology Continuance Theory (TCT) and Technological Personal Environmental (TPE) models to measure the continuance intention of mobile payments. This study provides insight that environmental factors such as additional value, government support, and system quality can increase customer satisfaction and the continuance intention to use mobile payments. In addition, this study also provides insights for related parties such as mobile payment service providers, the government, and network operators in optimizing mobile payment services.
Implementation of 5R, Reward And Working Safety On Productivity Construction Project Dewi Tamara; Aditya Cahyo Nugroho; Denny I. Ardiansyah
Journal of Research in Business, Economics, and Education Vol. 3 No. 5 (2021): October
Publisher : Kusuma Negara Business School

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Abstract

The development of construction businnes is highly increased. It is caused by the improvement of productivity on the project division of power plant and industrial plant. The achievement of productiovity effort is a performance measurement of a corporation. The study aims at investigating the impact or contribution of 5R implementation, Rewards, and Working Safety on productivity of commissioning working stage on construction project of PT Wijaya Karya (Persero) Tbk. The method of the study was quantitative using multiple regression statistic test to know the influence among variables. Sample of the study were workers of Operation Directorate II having duty on Engineering and Commissioning functions. The result of the study showed that the implementation of 5R, rewards and working safety either simulatenously or partially had positive and significant influence on the productivity of the commissioning working stage on the construction project of PT Wijaya Karya (Persero) Tbk.