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All Journal Inovasi : Jurnal Ekonomi, Keuangan, dan Manajemen Bisma: Jurnal Bisnis dan Manajemen Jurnal Riset Inspirasi Manajemen dan Kewirausahaan YUME : Journal of Management Jurnal Darma Agung Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Ilomata International Journal of Management JWM (JURNAL WAWASAN MANAJEMEN) JRUP: JURNAL REFERENSI DAN ULASAN PERPAJAKAN JIM: Jurnal Ilmiah Mahasiswa Pendidikan Sejarah Riwayat: Educational Journal of History and Humanities
Asrid Juniar
Universitas Lambung Mangkurat
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Journal : Bisma: Jurnal Bisnis dan Manajemen

 1 
KEMAMPUAN DINAMIS ASPEK PELAYANAN DAN MANAJEMEN PENGETAHUAN SEBAGAI STRATEGI PENINGKATAN KINERJA PDAM KABUPATEN JEMBER Ady Setiawan; Rini Rahmawati; Asrid Juniar
BISMA: Jurnal Bisnis dan Manajemen Vol 16 No 2 (2022)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/bisma.v16i2.27971

Abstract

This study aims to analyze the effect of resources on dynamic capabilities consisting of service and manajemen pengetahuan, as well as the effect of resources on company performance at Municipal Waterworks in Jember Regency. Resources are measured by indicators of production efficiency and distribution efficiency; service aspect is measured by technical service and consumer growth; manajemen pengetahuan is measured by the ratio of employees to consumers, the ratio of education and training, and the ratio of the cost of training and education. Meanwhile, company performance is measured by ROE, ROA, R, and billing effectiveness indicators. The period of this research is 2011-2019, which is the period when all Municipal Waterworks in Indonesia were experiencing debt restructuring. Data were analyzed using SEM-PLS. The results of the study indicated that resources had a significant effect on the aspect of service, manajemen pengetahuan, and company performance. Dynamic capabilities that consist of aspects of service and manajemen pengetahuan had a significant effect on company performance. The results also showed that dynamic capabilities were critical as the basis for adapting to changes after debt restructuring. Keywords: company performance, manajemen pengetahuan, resources, service aspect
Co-Authors Ady Setiawan Afriliani Kartika Sari Anak Agung Istri Sri Wiadnyani Aprida Rusmayanti Ashari Sofyaun Ashari Sofyaun Ashari Sofyaun Bustani Christin Natalia Meiditasari Elvira Agustina FATIMAH FATIMAH Gunawan, Robby Hamdani Hamdani* Hanni, Eisa F Harsana Harsana Indriati Sumarni Meina Wulansari Yusniar Muhammad Nordiansyah Nasrudin Rangga Radipria Rangga Radipria, Rangga Rilian Gusma Wira Pradana Rini Rahmawati Rini Rahmawati, Rini Robby Gunawan Saprudin Saprudin Sari Rahmi Sofyaun*, Ashari Wulansari Yusniar