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All Journal JUSTISI: Journal of Law Spirit Publik : Jurnal Administrasi Publik
Rino A. Nugroho
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Humanities Law, Crime, Criminology & Criminal Justice Social Sciences

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Journal : JUSTISI: Journal of Law

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Analysis of the Satisfaction of Narcotics Residents with Services at Nunukan Class IIB Correctional Facility Hendra Maha Saputra; Iqbal Miftakhul Mujtahid; Rino A. Nugroho
JUSTISI Vol. 9 No. 3 (2023): JUSTISI: Journal of Law
Publisher : Universitas Muhammadiyah Sorong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33506/js.v9i3.2369

Abstract

This research aims to examine the satisfaction level of narcotics prisoners regarding the services provided at the Class IIB Nunukan Penitentiary. The research employs a qualitative research method, utilizing interview and literature review techniques. The data analysis technique utilized is qualitative data analysis, involving data presentation, data verification, data reduction, and the re-presentation of the reduced data. The results of the study indicate that inmates at Class IIB Nunukan Penitentiary are pleased with the caregiving and medical services that meet the standards of Law No. 12 of 1995. However, the service delivery faces hindrances such as budget constraints, inadequate facilities, limited transportation, and insufficient staff. Additionally, surveys and interviews reveal issues related to the non-objectivity and lack of empathy from officers, as well as insufficient communication between officers and inmates. Keywords: Satisfaction, Service, Prisoners, Correctional Institutions
Co-Authors Didik G. Suharto Hendra Maha Saputra Intan Kusuma Dewayani Iqbal Miftakhul Mujtahid Okki C. Ambarwati Teguh Budi Santoso