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All Journal Journal of Economic, Business, and Administration JEBA Jurnal Ilmu Manajemen dan Bisnis JIAP
Djamila Podungge
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Journal : Journal of Economic, Business, and Administration JEBA

 1 
Analysis of the Quality of Public Services for the Village of Torosiaje Village, Popayato District, Pohuwato Regency, Gorontalo Province Setri Pasandre; Siske Anani; Djamila Podungge
Journal of Economic, Business, and Administration (JEBA) Vol. 2 No. 3 (2021): Journal of Economic, Business, and Adminsitration
Publisher : LP2M Universitas Bina Mandiri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (335.291 KB) | DOI: 10.47918/jeba.v2i4.409

Abstract

Public Service Activities to the community carried out by public service providers see public service as the most important aspect in the village as a government, it is proper for village officials to pay attention to the quality of public services in the village. The village government regulates and also takes care of the interests of the community in the village itself so that the village apparatus as government must provide services that are in accordance with the expectations of the community to run well. This study aims to determine the quality of public services in Torosiaje Village. This type of research is a descriptive study with a qualitative approach. The types of data used in this study are primary data and secondary data with data sourced from observations, interviews and documentation. The number of informants in this study was 5 (five) people who were the people of Torosiaje Village and the Head of Service. The results of the study show that the quality of public services in people's perceptions of the quality of public services is quite good, seen from the indicators of the quality of public services, although there are usually obstacles in service, but it does not reduce the village apparatus in public services. although there is usually a delay in other services because there are other needs that must be done but it will not reduce the public services of the Torosiaje village apparatus in providing public services for the community
The Strategy of Gorontalo Police Service in Improving Community Vaccination Discipline in the Era of the Covid-19 Pandemic ahmad rizak daud; Arifin Tahir; Djamila Podungge
Journal of Economic, Business, and Administration (JEBA) Vol. 3 No. 4 (2022): Journal of Economics, Business and Administration (JEBA)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47918/jeba.v3i3.534

Abstract

This study aims to determine and analyze the strategy of Gorontalo Police Service in improving community vaccination discipline in the Covid-19 pandemic era. This type of research is descriptive qualitative. Data collection techniques through interviews, observation and documentation studies. Data analysis techniques through data reduction, data presentation, and data verification. The results showed that the strategy of Gorontalo Police Service was running well through the Determination of Service Standards, Information and Openness, Preference and Counseling, Leading Personnel Practices, Effective Complaints Unit, Use of Information and Communication Technology. The strategy of Gorontalo Police Service has been able to improve community vaccination discipline in the Covid-19 pandemic era, but daily achievements have not met the expected target. Constraints faced 1) Limited human resources, 2) Lack of mobilization facilities, 3) Lack of public awareness for vaccination. It is recommended that the Gorontalo Police Resources Department carry out technical guidance on an ongoing basis for the management and administration of Covid-19 vaccination services in Gorontalo Regency. People who have received vaccinations are expected to remain disciplined in maintaining the 5M health protocol, washing hands, wearing masks, maintaining distance, avoiding crowds and limiting mobility. People who have not received vaccinations are expected with self-awareness to immediately go to referral places to get vaccination services
ANALYSIS OF THE QUALITY OF CIVIL SERVANTS AND THE PERFORMANCE OF CIVIL SERVANTS AT THE SERVICE OF POPULATION AND CIVIL REGISTRATION IN BONE BOLANGO DISTRICT Isti Alawiyah Ishak; Djamila Podungge; Nuzmerini Rauf
Journal of Economic, Business, and Administration (JEBA) Vol. 4 No. 1 (2023): Journal of Economic, Business and Administration
Publisher : LP2M Universitas Bina Mandiri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47918/jeba.v4i1.929

Abstract

The purpose of this study was to find out how the quality and performance of Civil Servants at the Population and Civil Registration Office of Bone Bolango Regency. The method in this study uses descriptive qualitative methods with observational data collection techniques, in-depth interviews and documentation. The results of the study show that 1) The performance of civil servants in the service of the Population and Civil Registration Service in 2016-2021 in the service of population documents has greatly increased, both in terms of ownership of Identity Cards, Family Cards, birth certificates, Child Identity Cards and Death Certificates and Indexes Community Satisfaction (IKM). However, in terms of completing service tasks in managing various paperwork such as making ownership of an Identity Card or Family Card, the NIK is out of sync with the date, month and year of birth of the population. In terms of the quality of employees, the population and civil registration service for Bone Bolango Regency still has deficiencies, namely the problem of timeliness, for time discipline carried out by civil servants for the population and civil registration service for Bone Bolango Regency there are still several employees who violate these regulations. 2) In accordance with the results of interviews with researchers with informants at the Dukcapil Office, in improving performance and quality, the Head of Service strongly urges employees to take part in Bimtek, Training and Workshops in order to motivate and increase competence for regional apparatus for service improvement. Not only that, as a form of appreciation the head of the service gives rewards to employees who excel or who successfully complete their duties properly.
Co-Authors ahmad rizak daud Anani, Siske arifin tahir Isti Alawiyah Ishak Nur Naningsih Daud Nuzmerini Rauf Saiful Annam setri pasandre Sri Yulianty Mozin William I. S. Mooduto