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All Journal RESLAJ: RELIGION EDUCATION SOCIAL LAA ROIBA JOURNAL Transformasi Manageria: Journal of Islamic Education Management RESLAJ: Religion Education Social Laa Roiba Journal
Dewi Agustina
UIN Sumatera Utara
Religion Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Social Sciences Other

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Journal : Transformasi Manageria: Journal of Islamic Education Management

 1 
Analisis Biaya Mutu Dalam Peningkatan Mutu Layanan Kesehatan di Puskesmas Kota Pinang Kabupaten Labuhanbatu Selatan Anggi Rezkina Nasution; Dewi Rahmadani Wiranata; Dinda Susanti; Yuyun Santika; Yolanda Afifah; Dewi Agustina
Transformasi Manageria:   Journal of Islamic Education Management Vol 3 No 1 (2023): Transformasi Manageria: Journal of Islamic Education Management
Publisher : PKP Fakultas Syariah LPPM IAI Nasional Laa Roiba

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (278.376 KB) | DOI: 10.47467/manageria.v3i1.2436

Abstract

Quality is something that is operationally fulfilled by the customer. There are many factors that affect service quality. The level of commitment, leadership style, and involvement of all employees also has a significant impact. Quality costs can also be divided into two categories based on measurement: observable quality costs and hidden costs. Research method This serves as a layout to be able to understand the research context broadly and deeply. Because basically every research is scientific in nature, then by conducting a literature review. Efforts to initiate Puskesmas quality can be started by strengthening top management commitment and stakeholder support. It is suggested that health care facilities improve recording of cost information. system, which must include quality costs, so that an annual analysis can be performed to evaluate changes in each quality cost category. Keywords: Cost Quality, Service Quality
Analisis Pengaruh Kualitas Pelayanan terhadap Kepuasan Pasien di Rumah Sakit Sumatera Utara: Intan Syahdilla; Putri Sonia; Riza Faradiba; Sri Mulyani; Yowanda Pasyah; Dewi Agustina
Transformasi Manageria:   Journal of Islamic Education Management Vol 3 No 2 (2023): Transformasi Manageria: Journal of Islamic Education Management
Publisher : PKP Fakultas Syariah LPPM IAI Nasional Laa Roiba

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (925.379 KB) | DOI: 10.47467/manageria.v3i2.2632

Abstract

The hospital is a health service institution for the community with its own characteristics which are influenced by developments in health science, technological advances, and the socio-economic life of the community which must continue to be able to improve services that are of a higher quality and are affordable to the community in order to realize the highest degree of health. In hospital health services patient satisfaction is one indicator of the quality of health services. Patient satisfaction is an integral and comprehensive part of health service quality assurance activities. Public perception of the quality of health services and their impact on the utilization of health services is the main indicator of the success of health services. This study aims to analyze the effect of service quality on patient satisfaction in North Sumatra hospitals. This research uses a literature review or Literature Review using the PRISMA (Preferred Reporting Items for Systematic Review) systematic review with the Google Scholar database. The results of the study include 5 measurement tools for patient satisfaction in North Sumatra hospitals, namely Physical Evidence (6 good rating journals), Responsiveness (6 good rating journals), Caring (6 good rating journals), Reliability (5 good rating journals) and Assurance (8 good rating journals). Keywords: service quality, patient satisfaction
Co-Authors Anggi Rezkina Nasution Anjlya Agustin Anjlya Agustin Dewi Rahmadani Wiranata Dinda Susanti Erika Erika Desriyani Intan Syahdilla Mira Indah Pratiwi Limbong Nisa Azizah Nisa Azizah Rahma Ginting Putri Sonia Riza Faradiba Sheila Iga Sirai Sri Mulyani Tessya Chaniago Yolanda Afifah Yowanda Pasyah Yuyun Santika