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All Journal The International Journal of Business Review (The Jobs Review)
Cantika Raka Permata Putri
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Economics, Econometrics & Finance

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Journal : The International Journal of Business Review (The Jobs Review)

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The Effectiveness of Morning Briefing in Building Employee Engagement at Novotel Bandung Hotel Cantika Raka Permata Putri; Chandra Hendriyani; Fenny Damayanti
The International Journal of Business Review (The Jobs Review) Vol 5, No 2 (2022): The International Journal of Business Review. December 2022
Publisher : Fakultas Pendidikan Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/tjr.v5i2.53935

Abstract

Abstract. After the Covid-19 pandemic has changed the order of the tourism business which must prioritize health, cleanliness, and security. Hoteliers such as Hotel Novotel Bandung anticipate changes in tourist trends by implementing Cleanliness, Hygiene, Sanitation, and Environment (CHSE) certification and developing internal service strategies so that hotel occupancy rates can quickly increase again. Teamwork and achieving the vision become management orientation. Therefore, the morning briefing is used as an internal communication medium to continuously monitor service quality and build employee engagement. This study uses descriptive qualitative methods with data collection techniques using observation, interviews, and secondary data. The results of the study show that having a morning briefing before starting work makes internal communication run smoothly and coordination between departments becomes easier and employee engagement is built. The culture of morning briefings must be carried out regularly to maintain the commitment to creating business sustainability for Novotel Hotels.Keyword. employee engagement; morning briefing, employees; occupancy; hotel
Co-Authors Chandra Hendriyani Fenny Damayanti