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All Journal Jurnal Keperawatan Muhammadiyah Jurnal Keperawatan
Icca Presilia Anggreyanti
Institut Teknologi Kesehatan Malang Widya Cipta Husada
Health Professions Nursing Public Health

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Journal : Jurnal Keperawatan Muhammadiyah

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Hubungan Kualitas Pelayanan Dan Peran Perawat Terhadap Kepuasan Pasien Sena Wahyu Purwanza; Icca Presilia Anggreyanti; Catur Wibowo
Jurnal Keperawatan Muhammadiyah Vol 7 No 4 (2022): JURNAL KEPERAWATAN MUHAMMADIYAH
Publisher : UNIVERSITAS MUHAMMADIYAH SURABAYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/jkm.v7i4.14348

Abstract

Objective: to analyze the relationship between service quality and the role of nurses in patient satisfactionMethods:  The design of this study used descriptive analytics with a cross-sectional approach. The sample used is 55 respondents using the purposive sampling technique. The research instrument used was a questionnaire on service quality and the role of nurses which had been tested for validity with an r table value of 0.852 > 0.444 and a Cronbach alpha reliability test of 0.909 > 0.600, which means that all instruments were declared valid and reliable. Data analysis used a chi-square statistical test.Results:   The results showed a p-value of 0.001 (p < 0.05), which means that the quality of service and the role of nurses are related to patient satisfaction.Conclusion:   The conclusion of this study is that the quality of service and the role of a good nurse will be related to the level of patient satisfaction to improve the quality of nursing services.
Co-Authors Candra Agus Widodo Catur Wibowo Sena Wahyu Purwanza, Sena Wahyu