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All Journal Journal of Education, Humaniora and Social Sciences (JEHSS) Jurnal Ilmiah Teknik Sipil dan Arsitektur (JITAS)
Ina Triesna Budiani
Universitas Medan Area
Civil Engineering, Building, Construction & Architecture Health Professions Public Health Social Sciences

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Journal : Journal of Education, Humaniora and Social Sciences (JEHSS)

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Kinerja Birokrasi Bidang Sarana dan Pelaku Distribusi dalam Meningkatkan Kualitas Pelayanan Dinas Perindustrian dan Perdagangan Vera Dian Anggraini; Budi Hartono; Ina Triesna Budiani
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 5, No 3 (2023): Journal of Education, Humaniora and Social Sciences (JEHSS), February
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (707.735 KB) | DOI: 10.34007/jehss.v5i3.1434

Abstract

The purpose of this study is to discuss the performance of the bureaucracy and the efforts made by the Facilities and Distribution Actors in improving the quality of service at the Department of Industry and Trade of Deli Serdang Regency. This type of research is qualitative research that uses descriptive qualitative research methods. Data collection techniques are carried out by conducting field research by conducting interviews and library research with document studies. Data analysis in this study used qualitative data analysis. The results showed that the performance of the bureaucracy in the field of facilities and distribution actors in improving service quality, especially in managing the Bakaran Batu market, had not been able to achieve the performance target. Employee performance has not shown good quality, quantity of performance. So that there is a failure to realize the vision and mission of the organization, which has an impact on the low quality of service to the community. Efforts are being made to improve the Bureaucratic Performance in the Field of Facilities and Distribution Actors in order to improve the quality of service at the Department of Industry and Trade of Deli Serdang Regency, by increasing resources, including human resources. Improving responsiveness, responsibility and accountability in implementing employee performance, also requires evaluation in problem-solving related to the lack of interest of traders to trade in the Bakaran Batu market.
Implementasi Kebijakan Pelayanan 24/7 dalam Meningkatkan Pelayanan Pengguna Jasa pada Kantor Pengawasan dan Pelayanan Bea dan Cukai Tipe Madya Pabean Belawan Darwin Martua Sinaga; Budi Hartono; Ina Triesna Budiani
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 5, No 4 (2023): Journal of Education, Humaniora and Social Sciences (JEHSS), May
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v5i4.1681

Abstract

The issuance of Minister of Finance Decree Number 504/PMK.04/2009 on 24-Hour Customs Service and 7-Day Customs Office at Certain Ports accommodates customs services to facilitate importers or exporters in submitting customs documents in order to obtain service certainty so that imported or exported goods can be served. However, some obstacles related to 24/7 services were found which may cause user satisfaction to be less than optimal. This study aims to determine the implementation of the 24/7 Service Policy and the factors affecting its implementation at the Belawan Customs and Excise Supervision and Service Office in North Sumatra. The method used is descriptive qualitative with data collection conducted through observation, interviews, and documentation. The data analysis techniques used are data collection, data reduction, data presentation, and conclusion drawing. Based on the results of the study, it is known that the implementation of the 24/7 Service Policy in improving user services at the Belawan Customs and Excise Supervision and Service Office, North Sumatra, still needs improvement due to communication, resources, and bureaucratic structure that have not been running well, influenced by factors such as Standard Operating Procedures (SOP), widespread fragmentation, limited socialization, and officer competence. Meanwhile, the implementation is supported by disposition influenced by factors such as facilities, authority, and performance contracts.
Co-Authors Budi Hartono Darwin Martua Sinaga Irwan Telaumbanua Nasution, Aulia Muflih Rozaman Zalukhu Vera Dian Anggraini