Article Per Year (5 Year)
p-Index From 2019 - 2024
0.23
P-Index
This Author published in this journals
All Journal Jurnal Ilmiah Administrasi Publik (JI@P)
Cuk Hartono
Unknown Affiliation
Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Jurnal Ilmiah Administrasi Publik (JI@P)

 1 
KUALITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN PADA MAL PELAYANAN PUBLIK KABUPATEN PONOROGO PROPINSI JAWA TIMUR TAHUN 2022 Cuk Hartono; Aris Tri Haryanto; Adi Purwanto
JI@P Vol 12 No 1 (2023): JI@P
Publisher : Master of Public Administration, Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33061/jp.v12i1.7821

Abstract

This research aims to describe the quality of population administration services atthe Ponorogo Regency Public Service Mall. In this study, the researchmethodology used by the author is a descriptive research method with aqualitative approach with a view to focusing attention on the problems orphenomena that existed at the time the research was conducted. The keyinformants of the research were the Head of the Department of Population andCivil Registration. To measure service quality, it is necessary to have fiveindicators or better known as 'dimensions', which include: Tangibles, reliability,responsiveness, Assurance, , Empathy.Based on the results of data presentation and analysis, it can be concluded that ingeneral the quality of population administration services at the PonorogogoRegency Public Service Mall is good, needs to be improved such as discipline inservice hours and friendliness of officers at the service counter.Keywords: Tangibles, reliability, responsiveness, assurance, empathy
Co-Authors Adi Purwanto Aris Tri Haryanto