Putu Ayu Putri Padmini
Universitas Triatma Mulya

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Journal : Jurnal Manajemen Pelayanan Hotel

Pandemic Covid-19 Resilience in Improving Employee Performance at Mason Elephant Park and Lodge I Nyoman Suarjaya; Putu Ayu Putri Padmini
Jurnal Manajemen Pelayanan Hotel Vol 6 No 2 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060223

Abstract

This research is used to find out what strategies can be applied to improve employee performance at Mason Elephant Park & Lodge. Where employee performance is used as a research variable. There are 2 data collection techniques in this study, namely through literature study and questionnaires. This study is a type of quantitative data in the form of a questionnaire distributed to 100 employees at Mason Elephant Park & Lodge which was sampled through a simple random sampling technique from 340 total population of employees. The data analysis technique used in this research is using SWOT analysis. Where, from the results of the SWOT analysis, the Mason Elephant Park & Lodge company is in quadrant I position. So the SO strategy that can be focused is maintaining the composition of the number of employees who come from the local area and doing CSR in the village; improve technology support and services; and scheduling workforce training. Keywords: Employee performance, SWOT analysis, tourism.