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Gabriel Lele
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Humanities Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Journal : Civil Service : Jurnal Kebijakan dan Manajemen PNS

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MEMAHAMI ETIKA BIROKRASI PUBLIK Gabriel Lele
Jurnal Manajemen Kepegawaian Vol 2 No 2 November (2008): Jurnal Kebijakan dan Manajemen PNS
Publisher : Badan Kepegawaian Negara | The National Civil Service Agency

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Abstract

This article investigates the problem of public service ethics from an institutional optic. This is an alternative way of looking at ethics other than a cultural approach. While acknowleding that ethics roots in culture, this article argues that ethics is institutionally embedded and can therefore be institutionally engineered. Since public service ethics is an integral part of a social contract between a government and its citizens, this article recommends the implementation of a contract-like mechanism to improve ethics in public service delivery. Citizen’s charter is among the alternatives for such purpose as citizens can control their government and hold it accoutable in process of service delivery.Key words: ethics, public service, control, citizen’s charter
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