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Alifta Nur Fitriana
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Journal : Health Information : Jurnal Penelitian

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Hubungan Service Quality Terhadap Minat Kunjungan Ulang Pasien Poli Paru Revisiting Polypulmonary Patients Manguharjo Madiun Tahun 2023 Alifta Nur Fitriana; Suhadi Prayitno; Riska Ratnawati
Health Information : Jurnal Penelitian Vol 15 No 2 (2023): Suplemen
Publisher : Poltekkes Kemenkes Kendari

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Abstract

Service quality is important for companies to maintain and win thecompetition of the service industry is very tight. Patient satisfactionis the result of comparing the performance of products and servicesreceived with expectations. Loyal customers tend to be reluctant tomove, someone who is loyal will se-tia to the product despite the priceincrease. Loyal customers there are customers who are interested inreusing services at RSP Manguharjo Madiun. Quantitative methods used inthe study with de-sain research using Cross Sectional. The sample ofthis study was 76 lung Poly patients of RSP Manguharjo Madiun andprocessed using Chi-Square Test. The results of this study showed therelationship of Service Quality effect of 0.078 to the interest ofrepeat visits. Indicates that the Service Quality of RSP ManguharjoMadiun has an effect on the interest of re-visiting Poli Pa-ru patientsof RSP Manguharjo Madiun. In this study, the hospital must continue topay attention to the quality of service so that patients feel satisfied,patient satisfaction directly will affect their interest to return for arepeat visit. Indirectly patients who feel satisfaction will be aneffective pro-motion through word of mouth intermediaries whichultimately will not only be a trigger to increase the percentage ofrepeat visits from old patients, but will also increase visits from newpatients.
Co-Authors Riska Ratnawati Suhadi Prayitno