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All Journal ANALISIS - SCIENTIFIC JOURNAL OF ECONOMICS, MANAGEMENT, BUSINESS, AND ACCOUNTING Jurnal Pengabdian Kepada Masyarakat Jurnal Manajemen dan Budaya EKONOMIKA45
Olvit Olniwati Kayupa
Universitas Kristen Tentena
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Journal : Jurnal Manajemen dan Budaya

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Pengaruh Kualitas Pelayanan dan Kepemimpinan Pemerintah Desa Terhadap Kepuasan Masyarakat: Studi di Desa Didiri Kecamatan Pamona Timur Kabupaten Poso Novelia Vionita Lumaya; Feliks Arfid Guampe; Fredrik Bastian Kawani; Olvit Olniwati Kayupa
Jurnal Manajemen dan Budaya Vol 4 No 1 (2024): Jurnal Manajemen dan Budaya
Publisher : STAI Darul Kamal NW Kembang Kerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51700/manajemen.v4i1.550

Abstract

This study aims to analyze the effect of service quality and village government leadership on community satisfaction. This study was conducted in Didiri village, East Pamona District, Poso Regency from July to August 2023. This study used a quantitative approach. The study population was 115 households. The sampling technique used was simple random sampling with a total sample of 92 households. The research data was obtained by distributing questionnaires to 92 respondents. Data analysis using nonparametric inferential statistical techniques. The results showed that the quality of service and leadership partially had a positive and significant effect on community satisfaction. Simultaneously, service quality and leadership also have a significant influence on community satisfaction.
Co-Authors Cirtye Labesani Delfince Tjenemundan Feliks Arfid Guampe Femi Krisdiyanti Lamintu Fredrik Bastian Kawani Melky Alfian Novelia Vionita Lumaya Olviyana Mainti Silvany Annajde Taariwuan