Article Per Year (5 Year)
p-Index From 2019 - 2024
0.23
P-Index
This Author published in this journals
All Journal Indonesian Journal of Economic & Management Sciences (IJEMS)
Anton Yuliansyah
Fakultas Ekonomi Universitas Moch Sroedji Jember
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Indonesian Journal of Economic

 1 
The Influence of Trust, Customer Value and Customer Relationship Management (CRM) on Loyalty Through Customer Satisfaction of Republic of Indonesia Employee Cooperatives University of Jember Anton Yuliansyah; Rozy Khadafi
Indonesian Journal of Economic & Management Sciences Vol. 1 No. 4 (2023): August 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijems.v1i4.5424

Abstract

This study seeks to analyze the influence of Trust Variables, customer value, and Customer Relationship Management (CRM) on customer satisfaction within the Republic of Indonesia Civil Servants Cooperative at the University of Jember. Primary data is employed for the research, and the path analysis method is applied using the SPSS 21 analysis tool. The findings highlight that Trust, customer value, and CRM factors exert both direct and indirect effects on customer satisfaction
Co-Authors Rozy Khadafi