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All Journal Indonesian Journal of Business Analytics (IJBA)
Novita Ekasari
Jambi University
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Journal : Indonesian Journal of Business Analytics (IJBA)

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The Influence of Customer Satisfaction, Service Quality on Financial Performance at Perumda Tirta Mayang Drinking Water, Jambi City Rita Friyani; Wiralestari Wiralestari; Novita Ekasari
Indonesian Journal of Business Analytics Vol. 3 No. 6 (2023): December 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijba.v3i6.5904

Abstract

The purpose of this study was to see the effect of Customer Satisfaction, Service Quality on the Financial Performance of Perumda Tirta Mayang Jambi City. The population in this study were all customers of Perumda Tirta Mayang, Jambi City, totaling 94,024 customers. Sampling used the Slovin formula to obtain a total sample of 100 people. Methods of data collection using a questionnaire. The data analysis method used is logistic regression analysis using the SPSS version 24 software program.
Co-Authors Rita Friyani Wiralestari Wiralestari