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All Journal EKONOMIS : Journal of Economics and Business IPTEK: Jurnal Hasil Pengabdian kepada Masyarakat
Ibandong, Ibandong
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Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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Journal : EKONOMIS : Journal of Economics and Business

 1 
Kekuatan Faktor Kualitas Layanan Pada Kepuasan: Perspektif Mahasiswa Perguruan Tinggi Jarak Jauh Shari, Risna; Anita, Andi Suci; Ibandong, Ibandong
Ekonomis: Journal of Economics and Business Vol 8, No 1 (2024): Maret
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/ekonomis.v8i1.1478

Abstract

Student satisfaction in Open Distance Learning is an indicator of the success of educational delivery. The aim of this research is to identify significant factors influencing student satisfaction in distance learning at Open University. The modified SERVQUAL Service Quality model is used in this study. The independent variables in this research include Assurance, Empathy, Responsiveness, Reliability, and Website Content, while the dependent variable is Student Satisfaction. Data was collected through self-administered questionnaires from 244 management students at Open University. The analysis is based on descriptive and inferential statistics. The research results indicate that Assurance, Reliability, and Website Content are statistically significant factors associated with student satisfaction, and these findings can contribute to improving the quality of distance learning service processes.
Co-Authors Andi Alamsyah Rivai Anita, Andi Suci Rahman, Khaidir Rauf, Reski Febyanti Rivai, Andi Muhammad Shari, Risna