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Analisis Work Engagement Pada Karyawan PrimeBiz Hotel Surabaya Mohammad Yusak Anshori; Denis Fidita Karya
Jurnal Ilmiah Pariwisata Vol 23 No 3 (2018): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Sekolah Tinggi Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (272.445 KB) | DOI: 10.30647/jip.v23i3.1222

Abstract

Work engagement is one of the important component in the organization that can drive the optimal organizational performance. Work engagement also related to the outcome performance such as productivity, profitability, and customer loyalty. The aim of this research to find out the factors that influence work engagement at PrimeBiz Hotel Surabaya. This research using quantitative method with the saturation sampling technique. The sample of this research were 45 employees that has been working more than a year at PrimeBiz Hotel Surabaya. The result of the result was financial compensation influenced to the work engagement, financial compensation influenced to the organizational commitment, and organizational commitment influenced to the work engagement.
ANALISIS REUSE INTENTION PELANGGAN TOUR DAN TRAVEL “X” Denis Fidita Karya
JURNAL AKUNTANSI DAN MANAJEMEN Vol 4 No 1 (2020): Accounting and Management Journal
Publisher : UNUSA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/amj.v4i1.1628

Abstract

This study aims to examine the effect of service quality and satisfaction on reuse intention on tour and travel. The research used primary data derived from the questionnaire respondents of tour and travel “X” consumer. The sample in this study amounted to 134 respondents. This study using a non-probability sampling method with a purposive sampling approach and the method used in analyzing data in this study using partial least square. The empirical result of the study show that service quality had a positive effect and significant to customer satisfaction, satisfaction had a positive effect and significant to reuse intention and service quality had a positive effect and significant to reuse intention.
PEMASARAN ONLINE DALAM RANGKA MENINGKATKAN PENJUALAN MAHASISWA/MAHASISWI PONDOK PESANTREN WONOCOLO SURABAYA Karya, Denis Fidita; Amri Rasyid, Reizano
JURNAL PENGEMBANGAN KOMUNITAS Vol 2 No 1 (2018): August
Publisher : JURNAL PENGEMBANGAN KOMUNITAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (288.107 KB)

Abstract

Internet merupakan sekumpulan jaringan yang berskala global. Internet juga mampu menciptakan hubungan menjadilebih dekat dan menghemat waktu antar individu baik yang dekat maupun yang jauh. Strategi pemasaran merupakansalah satu awal dalam rangka mengenalkan produk pada konsumen dan ini akan menjadi sangat penting karena akanberkaitan dengan keuntungan yang akan diperoleh oleh si penanam modal. Pengabdian masyarakat ini dilakukanpada mahasiswa/mahasiswi Pondok Pesantren di Wonocolo Surabaya dengan cara melakukan penyuluhan langsung.Hasil dari pengabdian masyarakat ini adanya peningkatan kesadaran akan sumber daya yang ada dan potensi yangdimiliki mahasiswa/mahasiswi Pondok Pesantren untuk melakukan bisnis penjualan produk sebagai bentuk dariwirausaha.
Loyalitas Pasien Rawat Inap Melalui Layanan BPJS Kesehatan (Studi pada RSI Jemursari Surabaya) Mahanani, Putri; Karya, Denis Fidita
Jurnal Bisnis dan Keuangan Vol 1 No 1 (2016): March
Publisher : UNUSA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/bfj.v1i1.266

Abstract

BPJS is one of the health services provided by the government to the people ofIndonesia. In the process of patient care by using BPJS there were some complaints fromconsumers related to the quality of service. Poor service quality will have an impact onconsumer dissatisfaction in the service, so that it is capable of influencing consumer loyalty.Loyalty can only be generated if consumers have experienced the satisfaction of a goodservice quality provided by the service provider. This study aims to determine the effectof service quality on customer loyalty. In this case the customer satisfaction are thingsthat need to be met first before consumers get to the stage of loyalty. Respondents of thisstudy are inpatients in RSI Jemursari Surabaya as many as 100 people who use the serviceBPJS third grade. This study used survey method and analyzed using path analysis withPartial Least Square (PLS). Results from this study is the quality of service has an influenceon loyalty with mediation of consumer satisfaction. Loyalty can occur if the satisfactionfelt by consumers. Thus, in this study, customer satisfaction a mediating variable for therelationship between the variables of service quality and customer loyalty.
Analisis Kualitas Layanan dan Kepuasan Pengunjung Perpustakaan Kampus A Universitas Nahdlatul Ulama Surabaya (Unusa) Karya, Denis Fidita
Jurnal Bisnis dan Keuangan Vol 1 No 2 (2016): October
Publisher : UNUSA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/bfj.v1i2.280

Abstract

This research conducted a survey respondents visitors to 100 library campus aUnusa. The purpose of this research is to assess the level of the quality of services andsatisfaction visitors library campus a Unusa, so that it can be known how big level thequality of services and satisfaction visitors library. Research methodology it uses researchquantitative so that can be described clearly of the level of the quality of services andsatisfaction visitors library campus a Unusa. This research uses the importance performanceanalysis (ipa) used to know position strength and weakness of the indicators used.The result of research is obtainable 19 an indicator of the measurement of the quality ofservices library. In addition, this research results from for variables reliability and assurancehaving the same as it lies in quadrant two, while the rest those are variable tangible,responsiveness and empathy located at quadrant three.
Warehouse Modeling in Strategic Planning Model Katias, Puspandam; Karya, Denis Fidita
Jurnal Bisnis dan Keuangan Vol 4 No 1 (2019): Business and Finance Journal
Publisher : UNUSA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/bfj.v4i1.1098

Abstract

As a critical point in the supply chain, warehouse facility must be managed in good way, started from planning and design becomes important, this research using modeling tool to make and ensure the warehouse to be more effective and efficient. This paper to analyze the concepts of modeling for managing warehouse facility, from strategic level to operational level, for future re- search to provide a conceptual references also contribute to project management. The Problem in this analysis formulated as: 1). how modeling in designing and planning warehouse in action, and 2) how modeling in designing and planning warehouse as classified. The findings of this research with a modeling project: a model of classification for managing efficient warehouse, especially in strate- gic planning model.
Pengaruh Program K3 Terhadap Produktivitas Kerja pada Operator Alat Berat di PT BJTI Kota Surabaya Ayu, Friska; Karya, Denis Fidita; Rhomadhoni, Muslikha Nourma
Jurnal Bisnis dan Keuangan Vol 4 No 2 (2019): Business and Finance Journal
Publisher : UNUSA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/bfj.v4i2.1374

Abstract

More than 2 million people/years died due to work accidents and occupational disease (ILO, 2010), while at Indonesia showed every 7 second work accident was occurs. BJTI Port is a port service provider company that carries out activities as a port terminal operator. Heavy equip- ment operator is one of the high-risk jobs, therefore this company must arrange work program that support the occupational health and safety management implementation at workplace through Safety Culture Implementation. Analyze Influence Occupational Health and Safety Program to Productiv- ity of Work to Heavy Equipment Worker at PT Berlian Jasa Terminal Indonesia Surabaya is the aim of this research. Total samples of 52 workers, taken by the total sampling method. Data related to respondent characteristics like productivity of worker and OHS Program obtained from direct observation to the field and interviews with all workers. The research results showed that as many as heavy equipment operators (55,7%) had high productivity. The statistical test using ordinal regression test indicate that there is an influence between the OHS Program with Productivity of Work to Heavy Equipment Operator at BJTI Port (0,000<0,05). Implementation of OHS Program at BJTI Port was good and need to be maintained, if possible, it can be improved by increasing the competency of OHS Supervisors and OHS management accordance with OHS regulations. In addi- tion its necessary to conduct surveillance of OHS devices, especially in areas that are rarely tra- versed by OHS supervisor.
Analisis Kualitas Layanan dan Kepuasan Pengunjung Perpustakaan Kampus A Universitas Nahdlatul Ulama Surabaya (Unusa) Denis Fidita Karya
Jurnal Bisnis dan Keuangan Vol 1 No 2 (2016): October
Publisher : UNUSA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/bfj.v1i2.280

Abstract

This research conducted a survey respondents visitors to 100 library campus aUnusa. The purpose of this research is to assess the level of the quality of services andsatisfaction visitors library campus a Unusa, so that it can be known how big level thequality of services and satisfaction visitors library. Research methodology it uses researchquantitative so that can be described clearly of the level of the quality of services andsatisfaction visitors library campus a Unusa. This research uses the importance performanceanalysis (ipa) used to know position strength and weakness of the indicators used.The result of research is obtainable 19 an indicator of the measurement of the quality ofservices library. In addition, this research results from for variables reliability and assurancehaving the same as it lies in quadrant two, while the rest those are variable tangible,responsiveness and empathy located at quadrant three.
Gaya Kepemimimpinan Patrenalistik, Budaya Organisasi Dan Lingkungan Kerja Terhadap Kinerja Karyawan Dengan Variabel Intervening Kepuasan Kerja Pada Perusahaan Keluarga Faviandhani, Qausya; Karya, Denis Fidita; Widjaja, Resti Pringgadini Ari
Janaka, Jurnal Pengabdian Masyarakat Vol 1 No 1 (2018): November 2018
Publisher : LP3M STAI Darussalam Krempyang Nganjuk

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (859.773 KB) | DOI: 10.29062/janaka.v1i1.70

Abstract

Family companies are an interesting phenomenon in the business world today, many companies in the world are family companies. Business development can not be separated from the leadership role that is applied from every leader in each generation, leadership succession greatly influences the continuity of family companies. In addition to leadership roles, employee performance is one determinant of the success of the company's goals. Other factors that influence employee performance are include patrenalistic leadership style, organizational culture, work environment and job satisfaction. This research aimed to analyze the effect of paternalistic leadership style, organizational culture and work environtment on employee’s performance with employee’s satisfaction as the intervening. This research was conducted in one of the private hospitals in East Java Pacitan Regency. The data collected from 25 respondents by using census. The data were analysed by using Structural Equation Modeling (SEM) with Partial Least Square (PLS). The Result of this research showed that the effect of paternalistic leadership style and organizational culture, work environtement on employee’s satisfaction (as variable intervening) is positive and significant and the impact of employee’s satisfaction on employee’s performance is positive and significant.
Loyalitas Pasien Rawat Inap Melalui Layanan BPJS Kesehatan (Studi pada RSI Jemursari Surabaya) Putri Mahanani; Denis Fidita Karya
Jurnal Bisnis dan Keuangan Vol 1 No 1 (2016): March
Publisher : UNUSA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/bfj.v1i1.266

Abstract

BPJS is one of the health services provided by the government to the people ofIndonesia. In the process of patient care by using BPJS there were some complaints fromconsumers related to the quality of service. Poor service quality will have an impact onconsumer dissatisfaction in the service, so that it is capable of influencing consumer loyalty.Loyalty can only be generated if consumers have experienced the satisfaction of a goodservice quality provided by the service provider. This study aims to determine the effectof service quality on customer loyalty. In this case the customer satisfaction are thingsthat need to be met first before consumers get to the stage of loyalty. Respondents of thisstudy are inpatients in RSI Jemursari Surabaya as many as 100 people who use the serviceBPJS third grade. This study used survey method and analyzed using path analysis withPartial Least Square (PLS). Results from this study is the quality of service has an influenceon loyalty with mediation of consumer satisfaction. Loyalty can occur if the satisfactionfelt by consumers. Thus, in this study, customer satisfaction a mediating variable for therelationship between the variables of service quality and customer loyalty.