International Journal of Supply Chain Management
Vol 8, No 3 (2019): International Journal of Supply Chain Management (IJSCM)

Customer and Stakeholder Perspective using Analytical Hierarchy Process Method for Evaluation Performance of Higher Education

Satria Abadi (Unknown)
Setyawan Widyarto (Unknown)
Nur Syufizah Ahmad Shukor (Unknown)

Article Info

Publish Date
25 Jun 2019


The measurement of the higher education performance is a complex issue and becoming increasingly important. Currently, performance measurements have been changed. It is no longer evaluated from the classical financial indicators. Instead, the customer satisfaction has been proposed as the basis for a management strategic within organizational. This paper presents performance measurement at the higher education concerning in customers and stakeholders perspective using the Analytic Hierarchy Process (AHP) method. AHP is a quantitative method which can deal with complicated decision-making problem for evaluation. Total of four main criteria and 26 sub-criteria were identified as significant to the customers and stakeholders perspective. This empirically finding is suggested to be a good performance measurement for solving the problem multi criteria and contributes strategic goal in higher education.

Copyrights © 2019

Journal Info





Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation


International Journal of Supply Chain Management (IJSCM) is a peer-reviewed indexed journal, ISSN: 2050-7399 (Online), 2051-3771 (Print), that publishes original, high quality, supply chain management empirical research that will have a significant impact on SCM theory and practice. Manuscripts ...