JAKSTIK Journal
Vol 3, No 1 (2004): Journal

PERFORMANCE ANALYSIS OF THE IMPLEMENTATION OF TECHNOLOGY SERVICES ON INTERACTIVE VOICE RESPONSE PHONE BANKING IN THE BANK X

Fivtatianti Fivtatianti Hendajani (dosen)

Article Info

Publish Date
25 May 2010

Abstract

Current technological developments are very advanced and widely adopted in variousfields. An example is the banking sectorPhone banking services of Bank X uses technology Interactive Voice Response (IVR)which provides convenience for customers to conduct banking transactions via the telephoneassistance without any time limit. Since its application requires a lot of cost performanceanalysis, we need to hold these services in order to be more about the target market segmentin question.The analysis was made with the help of data in the form of transaction data, phone bankingservices of Bank X in order to reach conclusions that lead to improvements in customerservice.

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Journal Info
JAKSTIK Journal
Website

Abbrev

jakstikjournal

Publisher

STMIK JAKARTA STI&K

Subject

Education

Description

JAKSTIK jurnal adalah kumpulan jurnal penelitian dari semua fakultas yang ditulis oleh dosen dan mahasiswa STMIK Jakarta. Kami jurnal yang diterbitkan setiap 6 bulan yang menunjukkan jurnal Studi yang berbeda Program ...