Manajemen Sumber Daya Manusia
Vol 12, No 2 (2018): Manajemen Sumber Daya Manusia

ANALISIS KUALITAS DAN PERSEPSI NILAI TERHADAP KEPUASAN PELANGGAN (Studi Kasus pada Pengguna Smartphone di Surakarta)

Eka Dewi S., Ida Ayu Kade Rachmawati Kusasih, Hestin Mutmainah & (Unknown)

Article Info

Publish Date
27 May 2019

Abstract

The purpose of this research is to analyze the influence of information quality, system quality, service quality, and perception of value influence to Smartphone user satisfaction in Surakarta. The object of research is the Smartphone users who become the sample. The results showed that both partially and simultaneously the quality of information, system quality, service quality, and value perception have an effect on customer satisfaction of Smartphone user in Surakarta. Keywords: information quality, system quality, service quality, perception of value, customer satisfaction

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Journal Info
Manajemen Sumber Daya Manusia
Website

Abbrev

Manajemen

Publisher

Universitas Slamet Riyadi

Subject

Decision Sciences, Operations Research & Management

Description

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