JURNAL ILMIAH HOSPITALITY MANAGEMENT
Vol 4 No 2 (2014)

EFEKTIVITAS PELATIHAN DALAM UPAYA MENINGKATKAN KUALITAS PELAYANAN BUTLER DI THE SEMAYA BALI

I Made Sucipta Adnyana, SE.MM (Sekolah Tinggi Pariwista (STP) Nusa Dua Bali)

Article Info

Publish Date
05 Feb 2018

Abstract

The training is aimed to know the effectiveness of a butler in order to increase service to guest. This research using technical or descriptive qualitative data explained which has been collected logically and accompanied by arguments to be a conclusion. Intrumen used in collecting data of a questionnaire that is to put the question to writing systematically the butler and analysis by the use of the scale based on an assessment likert scale. Overall ability of a butler included in the category of good enough. And training programs already run includes in good category. But there ' s some things to be stepped up, adding that the training the material to fit the needs of a butler.

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Journal Info
JURNAL ILMIAH HOSPITALITY MANAGEMENT
Website

Abbrev

JIHM

Publisher

Sekolah Tinggi Pariwisata Bali Internasional Denpasar

Subject

Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Social Sciences Other

Description

JIHM merupakan wadah kreatifitas dosen dalam menulis karya ilmiah dalam rangka memenuhi kewajiban Tri Dharma Perguruan Tinggi dan sebagai informasi ilmiah yang bisa dikembangkan bersama untuk tujuan pengalaman pengetahuan di kampus. Focus and Scope JIHM berkomitmen merangsang penelitian berdampak ...