Jurnal Kesehatan Holistic
Vol 4 No 1 (2020): Jurnal Kesehatan Holistic Volume 4/Nomor 1/Januari 2020

Efektifitas Model "PC-JeWa" Perawat terhadap Loyalitas Pasien Rawat Inap

Enni Juliani Saragih (Unknown)
Ressa Andriyani Utami (Sekolah Tinggi Ilmu Kesehatan RS Husada)



Article Info

Publish Date
20 Jan 2020

Abstract

Caring behavior is an absolute thing that nurses must do to patients. The objective of this study were to determine the effectiveness of caring caring behaviors towards hospital inpatient loyalty. This study used a qualitative method of cross-sectional approach with a total sample of 100 people taken through random sampling. The results showed that nurses caring behavior significantly related to patient satisfaction (p value 0,000, OR = 11,769). Patient satisfaction was also significantly related to patient loyalty (p value 0,000, OR = 6,328). Caring behavior was significantly related to patient loyalty (p value 000, OR = 9,913). The dominant nurse caring behavioral dimensions are: helping meet patient needs according to the ability and disability of the patient (for example: eating, drinking, defecating, urinating, changing clothes and others) with a beta coefficient value (OR = 3.114). Nurses who work in services should optimize the fulfillment of basic needs to increase patient loyalty.

Copyrights © 2020






Journal Info

Abbrev

jkh

Publisher

Subject

Health Professions Medicine & Pharmacology Nursing Public Health

Description

Jurnal Kesehatan Holistic (JKH), with registered number ISSN 2548-1843 (Print) and ISSN 2621-8704 (Online), is a peer-reviewed journal published two times a year (January and July) by Unit Penelitian dan Pengabdian kepada Masyarakat Sekolah Tinggi Ilmu Kesehatan RS Husada Jakarta. JKH is intended to ...