Jurnal Ekonomi dan Bisnis Jagaditha
Vol. 7 No. 1 (2020): Jurnal Ekonomi & Bisnis JAGADITHA

The Effect of Organizational Citizenship Behavior (OCB) Towards Work Stress and Performance of Employees in Income Agency Regional City of Denpasar

Sang Putu Krisna Adhi Pranata (Magister of Management, Postgraduate Program, Universitas Warmadewa, Denpasar, Bali-Indonesia)
Ni Wayan Sitiari (Magister of Management, Postgraduate Program, Universitas Warmadewa, Denpasar, Bali-Indonesia)
Putu Ngurah Suyatna Yasa (Magister of Management, Postgraduate Program, Universitas Warmadewa, Denpasar, Bali-Indonesia)



Article Info

Publish Date
08 Apr 2020

Abstract

This research aims was to analyze and determine the effect of OCB on work stress and employee performance at the Denpasar City Revenue Agency. The hypothesis proposed based on theoretical studies and phenomena set forth in the formulation of the problem are 1) OCB has a positive and significant effect on employee performance, 2) OCB has a positive and significant effect on work stress, 3) Job stress has a negative and significant effect on employee performance, 4) Job stress is able to mediate OCB relations to employee performance. The design of this research pattern is oriented towards quantitative data calculation patterns through questionnaires obtained from respondents as many as 35 people, where the items of each question refer to the indicators of each research variable, the data used are primary and secondary data both qualitative and quantitative which then analyzed SEM based on PLS, The results found, 1) OCB has a positive and significant effect on employee performance, 2) OCB has a negative and significant effect on work stress, 3) Job stress has a negative and significant effect on employee performance, 4) Work stress is a mediating variable that connects OCB variables with employee performance.

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Journal Info

Abbrev

jagaditha

Publisher

Subject

Economics, Econometrics & Finance

Description

JAGADITHA: Jurnal Ekonomi & Bisnis P-ISSN: 2355-4150, E-ISSN: 2579-8162 is a journal of economic and bussiness published by Management Deparment, Postgraduated Program, Warmadewa University, provides a forum for publishing research articles or review articles. This journal has been distributed by ...