International Journal of Supply Chain Management
Vol 9, No 1 (2020): International Journal of Supply Chain Management (IJSCM)

Investigating The Drivers In Selecting Third Party Logistics (3PL) Provider: A Case Study From Indonesian Manufacturing Industry

Ferry Jie (Edith Cowan University)
Suci Dewi Ayurarasati (Unknown)
Ilyas Masudin (Unknown)
Dian Palupi Restuputri (Unknown)

Article Info

Publish Date
27 Feb 2020

Abstract

Logistics activities have become much concerned by many companies in term of an effective and efficient selection of Third-Party Logistics (3PL) provider. The use of 3PL providers and its effects to the customer satisfaction is mostly discussed in the case of manufacturing industry considering information technology variable, but the inclusion of trust as moderating variable between customer loyalty and customer satisfaction is limited. This article aims to identify the factors considered by Indonesian companies in selecting 3PL. Respondents of this research are managers of logistics or persons in charge of logistics activities. Structural Equation Modeling (SEM) is used to elaborate the relationship between factors affecting 3PL selection decision. The results indicate that Information Technology (IT) usage, service quality, trust and customer satisfaction are the factors affecting the companies to select a 3PL provider. Other results also show that there is a significant relationship between those factors.

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Journal Info
International Journal of Supply Chain Management
Website

Abbrev

IJSCM

Publisher

ExcelingTech

Subject

Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

Description

International Journal of Supply Chain Management (IJSCM) is a peer-reviewed indexed journal, ISSN: 2050-7399 (Online), 2051-3771 (Print), that publishes original, high quality, supply chain management empirical research that will have a significant impact on SCM theory and practice. Manuscripts ...