International Journal of Supply Chain Management
Vol 9, No 3 (2020): International Journal of Supply Chain Management (IJSCM)

THE ROLE OF SUPPLY CHAIN INTEGRATION IN CREATING TOURIST LOYALTY

Sukati, Inda (Unknown)
Sanyal, Shouvik (Unknown)
Awaain, Ali Mohsin Ba (Unknown)



Article Info

Publish Date
27 Jun 2020

Abstract

Abstractâ??The tourism industry involved various industry such as transportation industry, food and beverages industry, hospitality industry, and many other related industries. The main purpose of this study was to investigate the linkage between tourism supply chain integration with tourist satisfaction and loyalty. The target respondents in this study are tourists come Oman for tourist purpose stop at Salalah International airport, stay at hotels, apartments, and visit major tourist locations and shopping centres. In this research, the following outcomes were obtained: The correlation analysis showed that (1) Tourism internal firm integration is related to tourist satisfaction. Tourism firm-supplier integration is related to tourist satisfaction, (3) Tourism firm-customer integration is related to tourist satisfaction. The result also show that tourist satisfaction related to tourist loyalty. Keywords: tourism supply chain integration, Satisfaction, Loyalty

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Journal Info

Abbrev

IJSCM

Publisher

Subject

Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

Description

International Journal of Supply Chain Management (IJSCM) is a peer-reviewed indexed journal, ISSN: 2050-7399 (Online), 2051-3771 (Print), that publishes original, high quality, supply chain management empirical research that will have a significant impact on SCM theory and practice. Manuscripts ...