Jurnal Adabiya
Vol 20, No 2 (2018): Jurnal Adabiya

Studi Deskriptif Manajemen Pengetahuan (Knowledge Management) pada Perusahaan Telekomunikasi Multinasional: Studi Kasus pada Perusahaan Ericsson

Rattahpinnusa Handisa (Universitas Australia Selatan, Adelaide)
Csaba Cserenyes (Universitas Australia Selatan, Adelaide)
Sahansheel Kaur (Universitas Australia Selatan, Adelaide)

Article Info

Publish Date
17 Jul 2020

Abstract

Managing knowledge is a crucial aspect for technological industries, such as telecommunication companies. Thecompanies can gain benefit from employee’s knowledge to improve company services as well as to develop advanced products. In fact,managing knowledge is not easy to do considering organization’s cul- ture. The aim of this paper is to analyze the challenges to applyknowledge managementsystem in a multina- tionaltelecommunicationcompany. Thetypeofthisresearchisstudycase.Datawerecollectedbyinterviewing key persons and it was analyzed by using Miles and Huber Man model. The result shows that capturing tacit knowledgeand developing collaborative environment become challenges for Ericsson to manage knowledge. Mostly,staffs preferto keep theirtacitknowledgeratherthantosharethatknowledge.Thisstudyrecommends todevelopcollaborativeenvironmentbybuildingtrustamongstaffsthroughgroupdiscussion.

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Journal Info
Jurnal Adabiya
Website

Abbrev

adabiya

Publisher

Universitas Islam Negeri Ar-Raniry Banda Aceh

Subject

Religion Humanities Library & Information Science Social Sciences

Description

Journal of Adabiya is a scholarly journal published biannually, February and August by Fakultas Adab and Humaniora of UIN of Ar-Raniry with registered number 2567/SK.Ditjen.PPG/STT/1999, dated July 6, 1999 (ISSN 1411-6588). On February 2, 2017 the Jurnal Adabiya has been approved its online ISSN ...