Jurnal Abdimas Pariwisata
Vol 1, No 1 (2020): Jurnal Abdimas Pariwisata

Meningkatkan Kompentensi Pengelola Wisata Desa melalui Penyuluhan Pelayanan Prima

Hermawan, Hary (Unknown)



Article Info

Publish Date
29 Jul 2019

Abstract

Customer satisfaction is the key to winning business competition today, including the tourism business. but in the field there are still many tourism people who still ignore this at this time. A phenomenon that is often encountered is cheating in business, attracting prices too high to achieve big profits in a short time, and much more. Therefore, it is very important to do counseling on how to manage good tourism services with a 5-dimensional approach to excellent service, especially for prospective tourism destinations that will develop. To find out the effectiveness of this program, a test of differences in understanding of participants has been carried out regarding excellent service, before and after counseling is conducted. The test results through different tests showed an increase in participants' understanding of excellent service after counseling.

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Journal Info

Abbrev

JAP

Publisher

Subject

Humanities Economics, Econometrics & Finance Social Sciences Other

Description

Jurnal Abdimas Pariwisata published twice a year on January and July by Sekolah Tinggi Pariwisata AMPTA Yogyakarta, Indonesia. The publication of this journal is a community service in the field of tourism studies. The scope of these areas includes tourism planning, tourism management, community ...